Business Transformation Lead

USD $93,772.38 - USD $ /Yr.

Since 1927, the Mariner Finance family of companies has provided customers with creative, flexible, and convenient lending options. Headquartered in Baltimore, Mariner Finance operates coast-to-coast with physical locations in over half the states. With a growing number of employees, superior customer service remains the cornerstone of our business, and we pride ourselves in delivering a variety of loans with an enhanced focus on exceptional service.

We work with customers to find options that are beneficial to their specific needs, which is why we are recognized by our customers as one of the community’s consumer finance companies of choice.

Benefits:

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All full time employees are provided with a generous benefits package in addition to their monetary compensation. Learn more about it today.

In this role, you will...

Lead multiple strategic transformation initiatives and projects within Central Operations, acting as a trusted advisor to senior leadership. Align cross-functional teams, drive high-impact projects, and ensure the successful implementation of new processes, standards, and solutions. As a key liaison between business leaders, IT, and external partners, you will leverage data and insights to optimize operations and enhance efficiency. Beyond project execution, you will shape and refine a best-in-class project delivery environment, continuously improving how the Central Operations gathers requirements, manages projects, and documents key processes.

Responsibilities and Duties:

• Lead multiple projects, ensuring quality of results, timely delivery, scope management, and budget adherence, owning and driving the full project life-cycle.
• Gather, analyze, and document business requirements from stakeholders, ensuring alignment with company goals.
• Develop and maintain strategic project plans, including schedules, milestones, and deliverables.
• Conduct project status meetings and provide updates to key stakeholders and senior leadership.
• Proactively identify risks, develop mitigation strategies, and escalation issues as needed.
• Serve as the primary liaison between Central Operations and key internal/external partners, including IT teams, vendors, and subject matter experts in various departments.
• Collaborate with cross-functional teams to gather and translate business needs into actionable solutions.
• Lead User Acceptance Testing (UAT) efforts to ensure system and process changes meet business needs before implementation.
• Build and maintain strong working relationships with business partners, vendors, and development teams to facilitate smooth project execution.
• Communicate project goals, requirements, and status updates effectively to both technical and non-technical audiences.
• Provide insights and recommendations to senior leadership based on data analysis, industry trends, and project outcomes.
• Partner with management to develop, implement, and optimize processes that enhance efficiency and support business goals.
• Monitor and report on Key Performance Indicators (KPIs), using data analytics to measure the impact of projects.
• Drive continuous improvement by analyzing project outcomes, gathering feedback, and making data-driven recommendations.
• Stay up to date on industry standards, best practices, and regulatory changes impacting Central Operations.
• Serve as the point person and subject matter expert for the company’s Central Operations transformation initiatives.
• Act as a consultant to senior leadership on transformation-related matters, ensuring alignment with corporate strategy.
• Support knowledge sharing and mentoring efforts, contributing to the professional development…