Fraud Manager III- Business Operations

Advance your career with JPMorgan Chase’s Merchant Services Fraud organization, where innovation, disciplined execution, and operational excellence come together to strengthen fraud prevention, protect customers, and improve business performance. If you enjoy turning complex data and competing priorities into clear decisions, improving processes at scale, and acting as a trusted advisor to senior leaders, this role offers a high-impact platform to do exactly that—while contributing to best-in-class client protection and a stronger client experience.

As a Merchant Services Fraud Business Management Lead (Vice President), you will serve as a trusted advisor and counterweight to Business/Group Heads—helping shape strategy, optimize performance, and drive strong governance through cross-functional partnership. This is a dynamic, time-pressured, and highly visible role that translates strategic priorities into tangible execution across Merchant Services, coordinating the right resources to deliver outcomes that matter to both the firm and our clients.

You will run core business management cadences and executive communications—owning leadership-ready reporting and presentations and shaping the Merchant Services Fraud narrative for senior leadership updates and global town halls. You will lead performance management across KPI/KRI, scorecards, and OKRs, delivering rigorous insights, variance analysis, and escalation of emerging risks and trends to enable timely decisions. You will track strategic investments and initiatives through to delivery, support budget management from internal work rates through case-level budget oversight aligned to the capacity model, and partner closely with Finance, Technology, Operations, Legal, and Compliance to align priorities, resolve blockers, and strengthen end-to-end execution.

In addition, you will help elevate how we deliver fraud detection, prevention, and remediation outcomes by improving the operating model, governance routines, and tool enablement that support teams managing complex situations and customer expectations. You will also govern “single source of truth” repositories and enabling tools, driving continuous improvement and automation to reduce manual effort and operational risk—while supporting a culture focused on excellence, client satisfaction, and ongoing development.

• Lead business management cadences and executive communications (including the MS Fraud narrative): Run business reviews, executive reporting, leadership meetings, and planning/offsite events; produce leadership-ready materials across weekly/monthly/quarterly rhythms (e.g., M  decks including Senior Leadership versions, weekly inventory slides, quarterly accomplishments) with clear narratives, decisions, and actions; craft and deliver a consistent, data-backed Merchant Services Fraud narrative for leadership updates and global town halls.
• Own performance management and reporting governance: Own KPI/KRI, scorecards, and monthly metrics reporting end-to-end (definitions, data integrity/validation, refresh cadence, variance analysis), including quarterly KRI updates and clear escalation of trends, outliers, and emerging issues.
• Support budget management tied to capacity planning: Partner with Finance and business leads to support budget management from internal work rates through case-level budget tracking, ensuring financial inputs align to (and inform) the capacity model and delivery plans.
• Drive strategy execution, OKRs, and investment tracking: Lead OKR development and governance (setting, accountability, progress visibility) and track strategic investment proposals and delivery against approved plans, milestones, and decisions via transparent…