MS Delivery Manager Plano,Texas, Service Delivery Posted ago

Ericsson Inc. does not sponsor US work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1’s, H-1B1’s, E 3’s, O-1’s, and TN’s. Ericsson also does not hire F-1’s working on CPT or EAD for this position.

Ericsson is seeking a highly motivated, results-driven Service Delivery Manager (SDM) to lead critical infrastructure programs across hyperscale data center environments throughout the Americas. In this role, you will own end-to-end delivery of optical fiber installation, remediation, decommissioning, rack-and-stack, and data center build activities, ensuring work is completed safely, on time, within budget, and to Ericsson’s high-quality standards.

You will act as a trusted partner to customers and internal stakeholders, balancing operational excellence, customer satisfaction, financial performance, and continuous improvement. Working in a fast-paced, rapidly evolving environment, you will leverage data, metrics, automation, and strong leadership to optimize service delivery and support the growth of Ericsson’s hyperscale business.

• Lead end-to-end service delivery for hyperscale data center projects, ensuring compliance with SLAs, contractual commitments, budgets, and delivery milestones.
• Partner with Program and Project Directors to forecast demand, onboard new programs, and drive operational performance, cost reduction, and efficiency.
• Serve as a customer-facing leader, building strong relationships with customers, partners, and cross-functional teams while continuously improving the customer experience.
• Develop and present executive-level updates and business reviews using data-driven insights and performance analytics.
• Resolve escalated operational and service issues, ensuring timely communication, stakeholder alignment, and effective risk mitigation.
• Establish, monitor, and continuously improve KPIs, operational metrics, and governance processes to drive delivery excellence.
• Identify and mitigate operational risks to protect service continuity and minimize disruption.
• Champion process improvements through automation, AI-enabled solutions, and best practices to enhance scalability and efficiency.
• Lead and inspire matrixed teams, fostering a culture of collaboration, accountability, innovation, and high performance.

• Bachelor’s degree or higher in Business, Engineering, Information Technology, Telecommunications, or a related field.
• Minimum of 13 years of progressive experience in data center technologies, service delivery, operations management, and large-scale deployment programs.
• Strong knowledge of hyperscale data center environments, infrastructure deployments, program management, and ISP/network facility operations.
• Proven track record of driving operational excellence through automation, process optimization, performance management, and continuous improvement.
• Strong analytical and problem-solving skills, with the ability to turn complex operational challenges into actionable solutions.
• Excellent customer relationship management, stakeholder engagement, executive communication, and presentation skills.
• Advanced proficiency in Microsoft PowerPoint, Excel, and Power BI, with the ability to convert data into meaningful business insights and executive-level storytelling.

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

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