Engagement Lead

Req  DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Engagement Lead to join our team in Plano, Texas (US-TX), United States (US).About Launch by NTT DATA Launch by NTT DATA excels at digital product innovation, delivering software and experiences that drive business outcomes and uncover new opportunities for our clients. We strategize, design, and ship experiences people love through our four core Services:
Enterprise Innovation, Product Strategy & Experience, Digital Product Build, and Product Platform.

Position Overview We are seeking an experienced Senior Delivery Leader to join our Delivery Leadership Practice at Launch by NTT DATA. You will be responsible for managing complex client engagements from project initiation through successful completion, while maintaining strong client relationships and ensuring exceptional project outcomes.

Key Responsibilities Client Relationship & Partnership Management Grow and maintain strong client relationships throughout the project lifecycle, serving as primary point of contact Stay aligned with Business Unit strategy from opportunity identification through project completion Maintain daily client contact and relationships, setting clear expectations and reporting on delivery progress Serve as first point of escalation for client issues, resolving directly or escalating as needed Manage scope discussions and negotiations with clients, alerting teams of scope changes Manage and write change orders based on input from delivery teams Project Delivery & Execution Take full responsibility for overall delivery and health of assigned projects Lead project startup activities including demand requests, WBS creation, resource selection, finance alignment, budget tracking, and team onboarding Lead client kick-offs and set clear project goals and expectations Maintain RAID logs, run status reports, and continuously monitor and adjust delivery progress Create comprehensive reports and track overall roadmap delivery progress Provide scope estimations (in collaboration with the development team leadership cohort) and tracking Create delivery timelines and ensure alignment across all teams Ensure smooth day-to-day project operations and delivery processes Budget & Resource Management Manage project budgets proactively to maintain targeted margins, including WBS management and invoicing approvals Onboard and offboard team resources, including coordination of client equipment and access Maintain constant communication with delivery teams and stakeholders Work with practice leads to resolve personnel and performance issues as needed Maintain team health and morale across cross-functional teams

Required Qualifications Experience & Background 8+ years of experience in project/program management with demonstrated success in complex technology projects in a client services environment 5+ years of experience in client-facing roles with proven relationship management skills Strong background in Agile methodologies and product management principles Experience managing large, cross-functional teams in consulting, agency, or enterprise software environments Proven track record of delivering projects on time, within budget, and to client satisfaction Technical Competencies Deep expertise in both Agile (Scrum, Kanban, SAFe) and Waterfall delivery methodologies Strong understanding of software development lifecycle and modern delivery practices

Experience with project management tools (Jira, Azure Dev Ops, etc.) Proficiency in budget management, resource planning, and financial tracking Knowledge of product management principles and roadmap development Leadership & Communication Skills Exceptional client relationship management and communication skills Proven ability to manage multiple stakeholder relationships simultaneously Strong problem-solving and decision-making abilities under pressure Experience in conflict resolution and escalation management Ability to translate technical concepts into business value propositions Product & Delivery Management

Experience with product roadmap development and prioritization Understanding of user story creation and backlog management Familiarity with sprint planning and Agile ceremonies

Experience with scope management and change control processes Knowledge of KPI tracking and value measurement…