Digital Product Merchandising Manager

Job Title:
Digital Product Merchandising Manager

Location:
Plano, TX

Pay Rate: 64.00hr - 64.00hr

Schedule:
Fully on-site, Monday thru Friday 8:00AM to 5:00PM (hours may vary)

Staffmark Total Talent Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices and appliances located in Plano, TX.

• Stakeholder Management
• Process improvement
• Product road mapping

• Manage a portfolio of cross-LOB initiatives and experiences across website and Shop App.
• Maintain comprehensive working knowledge of website and Shop App experiences, capabilities, promotions and customer journeys across LOBs.
• Proactively identify cross-site dependencies, inconsistencies, risks, customer friction and growth opportunities.
• Partner with category teams to ensure merchandising and customer experiences remain cohesive across our broad ecosystem.
• Support prioritization of cross-LOB initiatives based on customer impact, business value, performance and execution feasibility.
• Analyze the end-to-end customer journey to identify opportunities to improve discovery, consideration, conversion, engagement, AOV and attach.
• Develop cross-category merchandising, cross-sell, upsell, bundle and ecosystem recommendations.
• Identify experience gaps and develop actionable recommendations in partnership with Product and Design.
• Develop hypotheses and support experimentation and optimization based on customer behavior and performance.
• Ensure growth recommendations consider the full customer journey rather than individual pages or LOBs in isolation.
• Own or manage business requirements and customer experience needs for capabilities that span multiple LOBs.
• Partner with Product, Design, Engineering and Global teams through definition, development, testing, launch and optimization.
• Coordinate stakeholder requirements and ensure solutions address customer and business needs.
• Establish success measures and monitor feature adoption, customer behavior and commercial performance.
• Recommend ongoing enhancements based on performance and customer insights.
• Lead and coordinate Global campaigns, capabilities and key drive periods across assigned categories.
• Translate Global direction into locally relevant website and Shop App experiences.
• Identify US-specific requirements, dependencies and risks and coordinate resolution with appropriate teams.
• Ensure campaigns and initiatives are integrated consistently across customer touchpoints.
• Independently analyze customer journey, site, campaign and feature performance using Adobe Analytics, Tableau and other available data sources.
• Build and interpret performance views, conduct funnel and customer journey analysis and identify root causes of performance changes.
• Identify trends, performance gaps, customer friction and growth opportunities and translate findings into prioritized recommendations.
• Monitor revenue, conversion, engagement, AOV, attach and relevant category health metrics.
• Develop measurement plans and assess post-launch performance to determine whether initiatives delivered intended outcomes.
• Partner with Analytics teams on deeper analysis while maintaining direct ownership of day-to-day performance insights and recommendations.
• Lead cross-functional initiatives from definition through execution, including requirements, project plans, milestones, dependencies, risks, stakeholder alignment, readiness, launch and measurement.
• Maintain clear ownership and accountability across work streams.
• Proactively identify risks and elevate decisions or dependencies that may impact customer experience, business outcomes or timelines.
• Drive post-launch reviews and ensure learnings are incorporated into future initiatives.
• Monitor competitors and leading digital commerce experiences to identify emerging customer expectations, capabilities and best practices.
• Benchmark relevant customer journeys, merchandising approaches and digital capabilities.
• Translate relevant findings into actionable experience, feature and growth recommendations.

• Bachelor's degree required.
• 7+ years of experience in eCommerce, digital merchandising, digital product, customer experience, product operations or related fields.
• Strong understanding of eCommerce customer journeys, merchandising, campaigns and digital growth levers.
• Demonstrated project/program management experience leading complex cross-functional initiatives from requirements through launch and measurement.
• Demonstrated ability to…