J.P. Morgan Wealth Management - Vice President, Business Process Manager

As a Vice President, Business Process Manager within J.P. Morgan Wealth Management, you will join the Relationship Management team within the Service organization, serving as a cross-functional connector across Service, Operations, Product, Controls, and Advisor-facing teams. This role strengthens operational partnerships, manages product demand, translates feedback into actionable themes, and drives resolution of issues impacting the advisor and client experience.

The ideal candidate is a strong operator and relationship manager who can navigate complex processes, identify owners and escalation paths, connect the right stakeholders, and turn recurring pain points into clear priorities and measurable improvements.

• Own relationships with key Operations partners and maintain a strong understanding of critical processes, handoffs, dependencies, failure points, and escalation paths impacting Service, advisors, and clients.
• Identify and address recurring operational pain points by supporting root-cause analysis, tracking risks and remediation activities, driving resolution, and reviewing outcomes to reduce recurrence.

• Manage the Service organization's product book of work, including enhancement requests, new functionality, advisor pain points, and service center priorities.
• Partner with Product, Technology, Operations, and Service leadership to define business needs, prioritize demand, and track requirements, dependencies, risks, decisions, and outcomes.
• Prepare clear updates for governance forums, leadership discussions, and cross-functional working sessions.

• Manage and analyze feedback from advisors, service center teams, and relationship management partners to identify recurring friction, service challenges, emerging risks, and improvement opportunities.
• Translate feedback into actionable insights and partner across Service, Product, Operations, and Communications to elevate and resolve high-impact themes.

• Support business-led correction activities, partnering with Risk, Controls, Legal, Compliance, Operations, and Service to define impacted populations, requirements, timelines, dependencies, and execution plans.
• Coordinate execution, documentation, stakeholder alignment, status reporting, and escalation while supporting post-correction reviews to identify improvements and reduce recurrence risk.

• Strong process management skills, including the ability to understand complex workflows, identify gaps, and recommend practical improvements.
• Proven issue-resolution discipline, including root-cause orientation, escalation management, action tracking, and follow-through.
• Strong relationship management skills with the ability to build credibility across departments, functions, and leadership levels.
• Ability to translate ambiguity, feedback, and operational friction into clear business needs, recommendations, and action plans.
• Strong organization, prioritization, accountability, and attention to detail; able to manage multiple initiatives and stakeholders independently.
• Risk and control mindset, including sound judgment, documentation discipline, escalation awareness, and understanding of applicable policies and procedures.
• Strong written and verbal communication skills, with the ability to synthesize complex topics into leadership-ready materials.
• Proficiency in Microsoft Office, including PowerPoint, Excel, Word, and Outlook.

• Experience in Wealth Management, financial services, Service,…