Operations Analyst Job Plano area,Texas USA,Business

Job Title:

Operations Analyst

Location:

Plano, TX Pay Rate: $40.56 per hour

Schedule:

Fully on-site, Monday thru Friday 8:00AM to 5:00PM (hours may vary) Operations Analyst Top

Skills:

Root cause analysis

Vendor management

Quality assurance

Responsibilities:

Review and approve documents, materials and products, and monitor work processes in order to assess completeness, accuracy and conformation to standards and specifications.
Confer with department supervisors and other personnel to assess progress and discuss needed changes.
Run day to day business operations of eCommerce Fulfillment by reviewing open orders and collaborating with teams to get orders out
Evaluate Logistics and Shipping partners performance and surface exceptions and issues to the correct parties for resolution
Work with Supply Chain to reduce backorders, manage EOL & replacements, and pro-actively prevent order issues
Develop requirements for reporting automation and process enhancements
Create documentation and standard operating procedure documents around fulfillment procedures, escalations, and reporting to drive improvements
Partner with data scientists to develop and improve reporting and actionable qualitative feedback
Utilize surveys to analyze and drive improvements based on qualitative feedback
Partner with customer service team to understand consumer pain points and work on initiatives to improve customer experience
Monitor and take action on exception reporting and understand measurements of KPI’s for lead times, shipping time, backorders, shipping exceptions to track progress towards operational goals for direct eCommerce business and work on initiatives to improve KPI’s
Support day to day business operations of eCommerce Demand planning by reviewing open orders and collaborating with teams to prevent back orders and ensure accurate delivery promise messaging on website
Develop and maintain constructive and cooperative working relationships with all stakeholders
Develop strategies to mitigate risk, prevent obsolescence and aged inventory

Requirements:

Bachelor’s degree required
Experience with eCommerce, Retail, or Home Appliances businesses
2-5 years relevant experience in fulfillment and direct to consumer eCommerce business operations

Preferred

Skills:

Verbal and written communication skills, attention to detail, problem solving and interpersonal skills.
Experience creating process flows, procedural documentation and business reporting to include KPI measurement
Ability to navigate the organization to gather information, elicit feedback, gain buy-in, and engage others in B2C activities
Strong analytical, problem solving, and decision-making skills.
Excellent communication skills (verbal and written)
Ability to work under pressure and deadlines. In addition, must be able to manage multiple projects and often competing priorities.
Experience using Microsoft PC software including extensive use of Excel spreadsheets, Word, Access, and SAP business system, or similar sales order management software application

Staffmark talent working with this client receive competitive compensation and a great benefits package!

Benefits Include:

Medical
Dental
Vision
401k
Paid Time Off, + more!