Documentation - Process Development and UAT Analyst Job Plano area,Texas USA,Business

This position is National Remote. You'll enjoy the flexibility to telecommute
* from anywhere within the U.S. as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Join us to start Caring. Connecting. Growing together.

This role supports the Optum Care Eligibility Team by developing and maintaining clear operational documentation, designing standardized and efficient processes, and coordinating User Acceptance Testing (UAT) for eligibility data changes, system enhancements and new health plan implementations. The position partners with business, operations, implementation and technology teams to translate requirements into usable procedures, workflows, test scenarios and sustainable controls. In this highly visible role, you will help establish documentation, process and testing standards that improve quality, consistency, readiness and adoption.

This position is full time. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm local time. It may be necessary, given the business need, to work occasional overtime.

We offer weeks of on-the-job training, based on the hire's skill level. The hours of training will be aligned with your schedule and will work and shadow with SME's on the team.

Primary Responsibilities:

Create, organize and maintain operational documentation, including standard operating procedures, desktop procedures, job aids, reference guides, decision documents and process workflows
Partner with subject matter experts and business stakeholders to document current-state processes, identify gaps and design clear, controlled future-state processes
Establish documentation standards, naming conventions, version control practices, review cycles and approval requirements to keep materials accurate and audit-ready
Facilitate process-development sessions to define roles, handoffs, inputs, outputs, controls, exception paths and success measures
Translate business and system requirements into clear process documentation, user acceptance criteria, test scenarios and test cases
Coordinate and execute UAT for Optum Health member eligibility data loaded into Facets from varying eligibility processing platforms
Develop effective UAT plans, test cases, test scripts, traceability and test data requirements for new implementations, enhancements and defect fixes
Partner with Business Implementation Leads, operations teams and project partners to confirm requirements, expected results and testing scope
Fulfill test data requests and coordinate member data loads needed to support end-to-end testing.
Analyze test results, research and troubleshoot variances, and clearly communicate business impact, expected outcomes and recommended next steps
Log, prioritize and track defects through validation and closure; maintain evidence supporting test execution and results
Monitor, measure and communicate documentation, process-development and UAT status, risks, dependencies, decisions and outcomes
Identify risks and process breakdowns early and maintain active engagement throughout the project and implementation lifecycle
Improve documentation and UAT practices to increase efficiency,…