Business Analyst - Order Management Analyst

CLIENT HIGHLIGHT The client you will be working for is a Top 20 Fortune Global 500 Consumer Electronics and Technology Company.

LOCATION Plano, Texas, 75023

COMPENSATION $40.50 per hour

SCHEDULE Monday-Friday (40 hours)

CONTRACT TERM 1 year contract with high likelihood of extension or conversion to full-time employee

• Oversee the entire order lifecycle, ensuring seamless order processing, tracking, and reconciliation from initiation to fulfillment
• Implement and optimize processes to enhance efficiency, accuracy, and timeliness in order management
• Monitor and analyze order data to identify trends, bottlenecks, and areas for improvement
• Generate and distribute comprehensive daily reports for designated key accounts, ensuring data accuracy and relevance
• Provide actionable insights and recommendations based on report findings to support strategic decision-making
• Collaborate with stakeholders to refine reporting requirements and enhance report usability
• Serve as the primary point of contact for customer service teams, addressing inquiries related to order status, product availability, and delivery timelines
• Proactively communicate updates and resolutions, ensuring transparency and maintaining high levels of satisfaction
• Escalate critical issues to appropriate teams for timely resolution
• Partner with Procurement, Supply Chain Management (PSI/SCM), and Sales teams to ensure product availability and resolve escalations effectively
• Facilitate collaboration between departments to address order discrepancies, errors, and other challenges
• Act as a bridge between internal teams and external stakeholders to align on priorities and objectives
• Collect, document, and maintain detailed information logs for Home Appliance accounts, ensuring data integrity and accessibility
• Work alongside IT and support teams to manage and maintain accurate system data mapping, enhancing operational efficiency
• Identify opportunities for system improvements and contribute to the implementation of new tools or processes
• Prepare and process Commercial Invoices accurately and in compliance with company policies and regulatory requirements
• Coordinate with the Call Center to ensure consumers are contacted within established Service Level Agreement (SLA) windows for order rescheduling or updates
• Develop and implement strategies to improve consumer communication processes, enhancing customer experience
• Process product upgrades for end-of-life models, ensuring smooth transitions for customers and minimal disruption to operations
• Collaborate with Product Management to stay informed about upcoming product changes and communicate them effectively to relevant teams
• Manage and update Hub schedule changes and relocations within internal systems, ensuring alignment with operational needs
• Monitor Hub performance metrics and provide recommendations for optimization
• Demonstrate flexibility by being available to work select holidays and/or overtime as business needs require
• Adapt to changing priorities and demands in a dynamic business environment
• Establish and maintain communication services across business units or from the project team to the organization
• Maintain the storage and retrieval of all project communications data and business metrics
• Review contracts, cost proposals, and contract supplements
• Establish and document business processes
• Set up project and work breakdown structures
• Track project budgets and expenditures; monitor transaction controls and costs against budgets

• Bachelor's degree in Business Management, Economics, Finance, Accounting, or a relevant field required
• 2–4 years of experience in order management, supply chain, or a similar role
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams
• Proficiency in SAP and Microsoft Office; advanced Excel skills, including data analysis and reporting
• Ability to thrive in a fast-paced, deadline-driven environment
• Strong team collaboration skills with the ability to manage competing priorities
• Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods
• Ability to apply accounting and mathematical principles to work as needed
• Ability to analyze business trends and project future revenues and expenses
• Enterprise Application experience a plus

• SAP
• Demand Planning
• Root Cause Analysis