Customer Service Representative

Imagine working for a dynamic, technology-driven HOA management company that is rapidly expanding, offering abundant opportunities for career advancement, and fostering a company culture that genuinely supports its team members.

Real Manage has earned the prestigious Certified™ recognition from Great Place to Work
®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their Real Manage experience.

At Real Manage, we deeply value your professionalism and dedication. We are dedicated to ensuring your long-term career success and consider you not just an employee, but a valued member of our family.

Join us at Real Manage and be part of a thriving environment where growth, innovation, and supportive teamwork define our everyday operations.

Real Manage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states + Washington DC and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high‑risers, municipal utility districts, and master‑planned communities. Our client base also includes nationally renowned developer and builder clients.

Ranked among the top firms in the community management industry (#3 out of 5,000+), Real Manage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting‑edge cloud‑based technologies and mobile apps, supported by industry‑leading practices and a highly skilled workforce.

Our mission at Real Manage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.

Real Manage is a values‑based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every Real Manage relationship.
• Self‑lessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better…never staying the same. At Real Manage, we are always getting better.

Provides support to resolve clients’ questions by no later than the end of the next business day. The preference would be same day resolution whenever possible. If a team member does not have immediate knowledge for specific problem resolution, the goal of the customer service team member would be to reach out to the appropriate department head (manager) who can provide answer.

The customer service team member would then submit specific inquiries where assistance was needed to the Client Services Coordinator for the ‘weekly wrap up’ training. The overall goal for the client services representative would be to have firsthand knowledge for future resolution(s) of 90‑95% of all company inquiries. Our expectation would be that all inquirers receive exceptional customer service through professional, thorough, polite and accurate responses, prompt response times and best in class knowledge.

• Provide telephone and email support to all of VCM’s incoming calls and requests
• Verify or collect email address and phone number – add to HOA database
• Take notes while on telephone to provide specific call details in HOA database on homeowner account.
• Utilize Additional Info in HOA software (Vantaca) to resolve inquiry through to completion
• If Additional Info in HOA software (Vantaca) is missing, elevate to Client Services Coordinator who will send RVP, COO and Owner(s) an email titled…