Public Safety Dispatcher II

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Join to apply for the Public Safety Dispatcher II role at North Texas Tollway Authority

Summary

This position provides communication and support services to the Texas Department of Public Safety state troopers, Roadside Safety Service (RSS) staff, local agency first responders, contract wreckers and NTTA maintenance. Receives and processes 9-1-1 emergency phone calls, and non-emergency phone calls. Inputs and accesses sensitive information using automated law enforcement systems. Coordinates incident response by receiving and transmitting radio, push-to-talk, and telephone calls.

Types letters, forms and reports on computer keyboards using Microsoft Office, Computer Aided Dispatch, and other applications. Uses good judgment when making decisions in emergency and routine situations. Monitors and operates software applications for alerts and alarms and alerts and notifies responsible parties in a timely manner. Conducts inquiries on individuals using the automated wants and warrants system; maintains confidentiality of information.

Establishes and maintains good rapport with coworkers, local law enforcement agencies, customers, supervisors, and others. Performs routine clerical work and other duties as required. Additional duties include assisting with tours, reporting equipment malfunctions, and assisting other employees. Work is performed in shifts which may include days, nights, weekends, and holidays.

• Retention Bonus: $2000***
• Pay Range: $27.50/hr**
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NORTH TEXAS TOLLWAY AUTHORITY

Summary

This position provides communication and support services to the Texas Department of Public Safety state troopers, Roadside Safety Service (RSS) staff, local agency first responders, contract wreckers and NTTA maintenance. Receives and processes 9-1-1 emergency phone calls, and non-emergency phone calls. Inputs and accesses sensitive information using automated law enforcement systems. Coordinates incident response by receiving and transmitting radio, push-to-talk, and telephone calls.

Types letters, forms and reports on computer keyboards using Microsoft Office, Computer Aided Dispatch, and other applications. Uses good judgment when making decisions in emergency and routine situations. Monitors and operates software applications for alerts and alarms and alerts and notifies responsible parties in a timely manner. Conducts inquiries on individuals using the automated wants and warrants system; maintains confidentiality of information.

Establishes and maintains good rapport with coworkers, local law enforcement agencies, customers, supervisors, and others. Performs routine clerical work and other duties as required. Additional duties include assisting with tours, reporting equipment malfunctions, and assisting other employees. Work is performed in shifts which may include days, nights, weekends, and holidays.

• Retention Bonus: $2000***
• Pay Range: $27.50/hr**
  *

This is a designated Essential Employee position whose attendance is required to maintain agency operations during an emergency or inclement weather situation.

Responsibilities

• Answering telephones including 9-1-1 emergency telephone calls, determining the nature of the caller’s business and dispatching police and other units, or referring the call to the appropriate resources.
• Prioritizes and routes emergency calls to fire, police, and emergency medical services. This often results in a high volume of calls, many of which involve accidents, the position must quickly, calmly, and properly handle and document the incident.
• Gathers information from callers including location, nature, severity, and status of emergencies.
• Assists first responders by relaying information regarding calls for service.
• Documents and corrects location errors in CAD (Computer Assisted Dispatch).
• Notifies appropriate entities related to problems or complaints.
• Enters, maintains, updates and research information in the Local, State, and National Law Enforcement Telecommunications Systems.
• Monitors roadway activities by monitoring radio calls, reviewing video and camera…