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Customer Service Representative
Job in
Plano, Collin County, Texas, 75086, USA
Listed on 2026-01-01
Listing for:
The Glass Guru of Plano, TX
Full Time
position Listed on 2026-01-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Join to apply for the Customer Service Representative role at The Glass Guru of Plano, TX
Responsibilities- Answer inbound phone calls promptly during business hours
- Respond to any voicemails and/or messages from answering service (if applicable)
- Respond to inbound email correspondence, forward on as appropriate
- Greet customers and all other visitors to the showroom (if applicable)
- Screen incoming leads/potential customers
- Quote product by telephone for clients/customers (if applicable)
- Assist Estimators with follow up on pending sales / quotes by phone and/or email
- Strategically schedule work appointments for Installation Technicians, along with customers accordingly
- Troubleshoot issue from field if needed, working with GM/vendors and techs to find solutions
- Check order confirmations from fabricators/vendors for size and pricing accuracy
- Filing of daily work orders and estimates
- Ordering of all office / shop supplies
- Keeping office clean/tidy
- HS Diploma or equivalent
- All candidates must be able to pass initial background check and drug test
- Excellent verbal/written communication skills
- Microsoft Office proficiency (Word, Excel)
- Hardworking, motivated, with excellent organizational and time-management skills
Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.
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