Admissions Specialist

The Admissions Specialist serves as the primary point of contact for prospective students, guiding them through the admissions process while providing exceptional customer service. This role evaluates applicant eligibility, maintains accurate records, communicates admissions requirements and deadlines, and works collaboratively with internal departments to support enrollment goals and ensure a seamless student experience.

• Conducts admission briefings and provides prospective students with accurate information regarding program offerings and admissions requirements. Guides prospective students through the entire admissions process, from initial inquiry through enrollment, ensuring all requirements are completed in a timely manner. Reviews and evaluates applications and supporting documentation to determine eligibility for admission in accordance with institutional policies. Assists students with completing admissions paperwork and collecting all required documentation.
  
  Uploads, monitors, and maintains background check, drug screening, and other required compliance documentation. Communicates regularly with prospective students via phone, email, and text to provide updates, answer questions, and ensure completion of admissions requirements. Maintains accurate and confidential student records in the student information system and other institutional databases. Monitors applicant progress, follows up on outstanding requirements, and maintains established admissions timelines.
  
  Provides exceptional customer service while fostering positive relationships with prospective students throughout the admissions process. Performs other duties and special projects as assigned.
• Interpersonal Skills - Maintains confidentiality; communicates professionally; protects the integrity and reputation of the school; supports a respectful environment for students and staff.
• Oral Communication - Speaks clearly and professionally in positive or difficult situations; listens effectively; asks clarifying questions; participates in meetings.
• Written Communication - Writes clearly and accurately; edits for spelling and grammar; prepares professional reports, correspondence, and updates.
• Teamwork - Balances individual responsibilities with team goals; welcomes feedback; supports program success; works cooperatively across departments.
• Dependability - Follows instructions and direction from leadership; meets deadlines; communicates delays; follows through on commitments.
• Professionalism - Approaches others tactfully; reacts well under pressure; treats others with respect; represents School of EMS professionally.
• Problem Solving - Identifies issues, gathers relevant information, recommends practical solutions, and knows when to elevate to leadership.
• Safety and Security - Follows safety and security procedures; reports unsafe conditions; uses equipment and materials properly.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent required.

• Minimum of 2 years of experience in admissions, student services, customer service, higher education, healthcare administration, or a related field.
• Experience reviewing applications, maintaining confidential records, and providing exceptional customer service.

• Experience in a vocational, career, or postsecondary educational environment.
• Knowledge of state and institutional admissions requirements.
• Experience working with student information systems or customer relationship management (CRM) software.
• Associates degree from an accredited college or university preferred.

• Communication
  - Excellent verbal and written communication skills with the ability to explain admissions requirements and processes clearly to prospective students.
• Organizational Skills
  - Strong attention to detail with the ability to prioritize tasks, maintain accurate records, and manage multiple student files simultaneously.
• Computer Skills
  - Proficient in Microsoft Office, email systems, student information systems, CRM platforms, and electronic document management.
• Customer Service
  - Demonstrates a student-centered approach while providing timely, courteous, and professional service.
• Problem-Solving
  - Ability to assess situations,…