UI​/UX Designer

Contract to Perm /20-30 hours per week/ Remote USA
*** NO THIRD PARTY VENDORS

The UI/UX Designer will help shape platform transformation and innovative experiences across Spok’s healthcare software portfolio. The role will partner closely with Product Management, Engineering, and Customers to drive strategic and tactical design initiatives for both existing products and new product development. The role will also interact with sales, marketing, services and support teams to understand solution design, delivery and support improvements across the portfolio and hand-in-hand with product managers.

• Lead end-to-end design process, from discovery and research through prototyping, usability testing, and delivery.
• Drive UCD strategies that align with product vision, technical constraints, and business objectives.
• Establish design frameworks and reusable patterns for consistency across multiple product families.

• Work closely with Product Managers to define product requirements, prioritize features, and align design goals.
• Partner with Engineering teams to ensure technical feasibility and high-quality implementation.
• Facilitate customer workshops, interviews, and co-design sessions to gather insights and validate concepts.

• Identify opportunities to innovate and improve existing product experiences.
• Support the ideation and development of new products, ensuring they meet user needs from day one.
• Create prototypes, wireframes, and design specifications to clearly communicate ideas to stakeholders.

• Bachelor's degree from four-year college or university; and four to six years' related experience and/or training; or equivalent combination of education and experience.
• 5+ years of UI/UX design experience, including strategic design leadership.
• Proven track record with UCD methodologies in complex product environments.
• Strong portfolio demonstrating multi-product family design experience.
• Human factors and ultra efficient design for faster time in motion results expected in contact center agent-based software design.
• Multi-platform common UX moving from Web to mobile and event desktop applications.
• Expertise with design tools such as Figma, Sketch, Adobe XD, or similar.
• Excellent communication, facilitation, and presentation skills.
• Experience collaborating with cross-disciplinary teams (product, engineering, customer success).
• Travel up to 25% (Client site with product team)
• Portfolio required