Training Administrator

Purpose of Job

The Training Administrator supports the strategic delivery, implementation, and continuous improvement of the company’s agent education programs and events. This role coordinates the planning, scheduling, execution, and evaluation of all training activities, ensuring high-quality learning experiences for sales associates and staff across the organization. Responsibilities include curriculum coordination, instructor support, technology administration, program logistics, training data reporting, departmental inquiries, and maintaining regulatory compliance with Texas Real Estate Commission (TREC) for Continuing Education (CE) courses.

The Training Administrator also provides general training and plays a key role in enhancing training effectiveness, supporting departmental initiatives, and driving agent development outcomes.

Training Program Coordination & Instructional Design Support (35-45%)

• Coordinate the development, scheduling, sequencing, and rollout of training programs across multiple locations, varying platforms (in-person, virtual, or hybrid), and audiences.
• Teach individual and group training classes on our education platforms and training on company-wide technology, providing hands‑on support to agents during classes to keep instruction flowing.
• Manage the master training calendar, class logistics, and materials flow.
• Monitor in‑person, virtual, and hybrid classes and enforcing TREC guidelines during the.
• Collaborate with instructors and subject matter experts to update content, refine materials, and ensure consistency across all courses. Transform instructor knowledge into structured course content aligned with adult‑learning best practices.
• Assist with developing, updating, and assembling training modules, presentation materials, learning objectives, and assessments, including handouts, documents, how‑to videos, and materials.
• Coordinate the launch of new training initiatives, ensuring communication, timelines, resources, and quality control are met.

Training Operations & Technical Administration (15‑20%)

• Communicate with staff and agents to determine and troubleshoot and resolve education‑related technical This includes, but is not limited to, responding to questions and assisting with hardware and troubleshooting software when starting or monitoring a class and/or visiting offices.
• Maintain the company intranet(s), Google Sites, training portals, and internal agent resources.
• Enter and sync class details across the various registration platforms, including, but not limited to, Zoom, Google calendar, the intranet, and internal communication software.
• Troubleshoot and resolve education‑related technical issues, collaborating with IT and third‑party vendors when needed.

Agent Support & Stakeholder Collaboration (10‑15%)

• Schedule and set up sales associates' training and professional development programs and events, assist with registrations for classes and events, and coordinate pre‑ and post‑class reminders and follow‑up emails.
• Onboard new agents by educating them on the company’s training pathways and tracking their early progress.
• Act as a liaison between sales associates, instructors, and office leadership to support training success.
• Maintain vendor coordination, lunch sponsor ships, and third‑party partnerships needed for training delivery, update corresponding spreadsheets, and ensure clear and timely communication.
• Represent the education department at staff meetings, agent meetings and events, and new‑agent orientations.

Program Evaluation & Reporting (10‑15%)

• Develop and maintain course surveys using Google Forms and other approved tools, ensuring questions remain relevant and aligned with departmental goals.
• Compile and analyze training data, including attendance, CE completions, survey feedback, and agent performance trends.
• Prepare training reports for management, identifying gaps, needs, and improvement opportunities.
• Track course compliance, TREC reporting requirements, and departmental quality benchmarks.

Administration (10‑15%)

• Perform daily office operations and ensure the workspace is organized and maintains a…