Sr. Associate, Process Manager - Training Instructional Design

We are seeking a teammate to serve as a learning & development specialist. The talented individual who joins this team will work closely with business leaders, product and process owners to consult, design, develop, deliver, manage and analyze learning experiences, as well as building strong relationships with business partners and team members. Working with this group you will personally see Capital One’s dedication to the associate population and our passion for developing our people.

• Deliver high quality, iconic learning experiences for Capital One associates that can be measured against changes in employees' performance skill and the business' performance
• Consult with line-of-business leaders and learning team members on training needs, solution design recommendations, and delivery expectations
• Make decisions by identifying issues, diagnosing problems, generating alternative solutions and analyzing opportunities and risks
• Conduct stakeholder, subject matter expert, and learner interviews
• Design new hire, upskilling, cross training, soft skills and technical classes in an in-person and virtual setting
• Develop and maintain e-Learning, blended and instructor-led training deliverables
• Partner with content developers to support material development needs, as appropriate
• Have strong project management skills and strong verbal/written communication skills
• Collaborate with team members on learning and development best practices as a means to ensure superior deliverables on all projects and initiatives
• Apply a global mindset and approach when developing training
• Be able to understand group dynamics to engage all learners through strong communication skills and leveraging common adult learning models
• Represent learning in broader project efforts, ensuring an early focus on the implementation needs to ensure effective delivery in alignment with project timeline goals
• Manage multiple learning initiatives simultaneously
• Take responsibility for projects and follow-through to completion with minimal need for direct supervision

• Works with new technology and is engaged with L&D tech trends and best practices
• Works on individual and team projects, owns and solves problems, partnering to design and implement new processes
• Identifies performance gaps and determines the cause in order to recommend the most appropriate learning solutions
• Is highly engaged with the team and confident working autonomously
• Thrives in a high-energy, fast-paced environment
• Agile and adaptive with the ability to work through ambiguity, prioritizing to move work forward
• Grounded in data and comfortable using data to uncover opportunities, measure impact and drive decision making, to dig into details and understand the big picture
• Growth oriented, with the optimistic mindset to continuously learn and improve themselves and the curriculum we offer

• High School Diploma, GED or equivalent certification
• At least 2 years of experience in learning and development
• At least 1 year of experience in project management
• At least 1 year of experience developing training content using the Articulate 360 suite of products, Adobe Captivate or Elucidat

• Bachelor's Degree in Education, Human Resources, or Instructional Design
• 1+ year of experience in consulting and coaching
• 2+ years of experience in project management2+ years of experience working with contact centers and customers across the globe
• 2+ years of experience with Google Suite
• 2+ years of experience with online learning platforms (examples include: Adobe Connect, Zoom)
• 2+ years of experience working with graphics tools (examples include: Adobe Photoshop, Adobe Illustrator)
• 2+ years of experience with video…