Graduate Student Success Coordinator

The University of Texas Permian Basin's Department of Graduate Studies welcomes applications for the position of Graduate Student Success Coordinator

Salary Range

The Graduate Student Success Coordinator supports the Office of Graduate Studies by providing proactive outreach, onboarding, enrollment navigation, case management, student-success programming, and coordinated interventions for newly admitted and continuing graduate students. The position serves as a central point of contact that helps students resolve academic, financial, personal, and administrative barriers; documents referrals and outcomes; supports early-alert and retention initiatives; and coordinates orientation, workshops, webinars, and resource connections.

Working with Enrollment Counselors, academic programs, Financial Aid, Student Accounts, the Registrar’s Office, academic advisors, and other campus partners, the position strengthens graduate student engagement, persistence, and progress toward degree completion, with particular attention to online and adult learners.

Graduate Student Engagement, Outreach, and Onboarding

• 1. Build and maintain relationships with newly admitted and continuing graduate students to identify goals, challenges, and barriers affecting enrollment, engagement, persistence, and academic success.
• 2. Plan and conduct proactive outreach campaigns that support onboarding, enrollment, registration, retention, and continued academic engagement.
• 3. Coordinate graduate student orientation, onboarding activities, workshops, webinars, and educational programming related to student success, professional development, wellness, and University resources.
• 4. Provide individualized support, connect students with appropriate University services, and follow up on referrals or unresolved barriers within established procedures.

Enrollment Navigation and Cross-Office Coordination

• 5. Assist applicants and newly admitted students with application-related questions and enrollment processes in collaboration with Enrollment Counselors and academic program staff.
• 6. Guide students in using the Slate Application Portal, Slate Student Success Portal, Stellic, and other assigned University systems and student-success technologies.
• 7. Coordinate appointment scheduling, referrals, and connections to University resources and campus partners.
• 8. Support students through matriculation, registration, and enrollment by coordinating with Financial Aid, Student Accounts, the Registrar’s Office, academic advisors, academic programs, and other campus units.
• 9. Monitor assigned student progress and engagement indicators and conduct timely outreach to encourage enrollment, registration, persistence, and completion of required actions.

Case Management, Student Success, and Retention

• 10. Support implementation of graduate student-success initiatives designed to improve retention, persistence, and degree completion.
• 11. Document student interactions, referrals, interventions, follow-up actions, and outcomes accurately and promptly in the University’s CRM or other designated systems.
• 12. Identify recurring trends, barriers, and service gaps affecting graduate student success and communicate findings and improvement opportunities to Graduate Studies leadership.
• 13. Support early-alert and intervention processes for students experiencing academic or administrative challenges, coordinate follow-up, and eliminate matters outside assigned authority.

Operations and Continuous Improvement

• 14. Maintain accurate, timely, and confidential records of student communications, services, referrals, and support activities.
• 15. Maintain working knowledge of applicable University policies, procedures, systems, student-success technologies, and…