Director, Solutions Engineering, NA

About Vantage Vantage powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Position Overview Vantage is seeking an accomplished and visionary Director of Solutions Engineering to help advance our Solutions Engineering function. Join the world’s leading data center experts and help design infrastructure solutions for some of the most innovative customers on the planet. As a Director of Solutions Engineering, you will play a critical role in the pre-sales process by providing technical expertise and designing tailored data center solutions that meet customer requirements for space, power, cooling, and connectivity.

Acting as a site-specific Subject Matter Expert (SME) for North America and new emerging markets, you will collaborate closely with Sales, other Solutions Engineers, Design Engineering, Design Management, Operations, Commercial Management, Construction and legal teams to drive successful outcomes—from initial customer engagement through seamless handoff to Construction Delivery and Technical Solutions and Delivery. This role blends customer-facing engagement, technical design excellence, and cross-functional collaboration to deliver optimized, scalable solutions aligned with customer needs and company standards.

• Customer Engagement & Pre-Sales Support
  • Engage with customers to understand business objectives, technical requirements, and operational challenges.
  • Conduct site surveys, assessments, and onsite due diligence to gather detailed infrastructure and whitespace requirements.
  • Support customer RFPs, RFIs, and technical due diligence activities with a focus on site-specific solutions.
  • Present solutions to customers through technical presentations, workshops, demos, and site visits, clearly articulating features, benefits, and competitive advantages.
  • Provide technical expertise during customer tours and solution presentations.
• Technical Excellence
  • Design customized data center solutions optimizing space, power, cooling, airflow, connectivity, telecoms, security, office, and storage as applicable.
  • Act as the local SME for campuses, including whitespace design, inventory, pathways, connectivity, and capacity management.
  • Develop detailed technical documentation, proposals, and Scopes of Work (SOW) including clarifications and risk considerations, in collaboration with Regional Design Engineers, and Asset management.
  • Perform Service Order reviews and cost validation activities to ensure accuracy and alignment with customer requirements.
• Commercial & Cross-Functional Collaboration
  • Obtain pricing and delivery timelines by working closely with design and construction teams along with commercial issuing Sales Engineering Pricing Requests (SEPRs) to Design, Engineering & Construction (DE&C) teams as required.
  • Support sales forecasting, pipeline development, and market analysis efforts.
  • Facilitate smooth transitions from sales to implementation by ensuring technical accuracy, consistency, and completeness of handoff documentation.
• Market & Product Insight
  • Stay current on industry trends, emerging technologies, and best practices in data center design through ongoing training and certifications.
  • Serve as an asset and market expert, relaying insights to the Product, New Site Development, Market Development, Global Design, and company leadership teams.
  • Gather and communicate customer and sales feedback to…