Financial Service Representative II

Join to apply for the Financial Service Representative II role at Third Coast Bank

The Financial Service Representative (FSR) is responsible for providing exemplary customer service to all bank customers. The FSR answers questions and provides information upon request, assists customers in understanding and utilizing bank products and services, opens and services new and existing bank customers’ accounts, supports the Branch Manager in leading other employees to meet and exceed excellent customer experience, maintains teller cash drawer to process customer transaction requests, and establishes customer records in compliance with all banking regulations.

The FSR helps assure compliance with all bank policies and procedures and applicable state and federal banking regulations.

• Interview consumers desiring to establish a banking relationship with Third Coast Bank.
• Maintain current knowledge of bank products and services offered.
• Open new accounts and service existing accounts for personal and commercial customers.
• Obtain consumer identification information as required per CIP and the USA Patriot Act before opening an account.
• Obtain all required identification information and commercial documentation for business customers as required per CIP before opening a business account.
• Update customer files, signature cards, resolutions, etc. for bank records.
• Screen personal account holders via Chex Systems.
• Screen commercial accounts via FIS eAccess/Chex Systems online.
• Process ATM/Debit Card and check order requests.
• Establish and reset online banking access through Net Teller.
• Cross-sell bank products and services to new and existing bank customers.
• Open, close, and service certificate of deposits for personal and commercial customers.
• Process Individual Retirement Accounts (IRA) opening, closing, and transfer requests.
• Establish and update new account files.
• Maintain daily rate sheet.
• Serve as a Notary for bank customers and bank personnel (if approved by bank Cashier).

• Maintain and operate a teller cash drawer.
• Assist bank customers with account deposits, check cashing, and savings and checking withdrawals.
• Process loan payments.
• Issue cashier’s checks and money orders.
• Keep records of money and negotiable instruments as required per banking regulations.
• Adhere to BSA regulations for reporting CTR, MIL, and SAR documentation.
• Answer general account questions for bank customers.
• Cross-sell bank products and services.
• Scan all proof work through Branch Capture and confirm all work has been balanced at the close of the business day with FIS.
• Balance cash drawer at the close of the business day.
• File all proof work at the close of the business day.

• Open and close safe deposit boxes via FIS.
• Establish and update safe deposit box account files.
• Prepare new and updated safe deposit box contracts.
• Allow access to Safe Deposit Box Vault to customers.
• Complete entry tickets for customers accessing boxes and enter the data into FIS.
• Maintain current job knowledge and adhere to all bank policies and procedures.

Maintain current job knowledge of bank products and services. Practice quality teamwork to ensure the success of the bank as a whole and the assigned banking center. Answer telephones, answer questions, and direct callers to proper bank personnel. Assume responsibility for various department functions in the absence of staff members or in overwhelming situations. This position has no supervisory responsibilities.

This is a full‑time, non‑exempt position. Typical hours are Monday through Friday, 8:00 am to 5:00 pm. No travel is expected. The job operates in a professional office environment using computers, phones, copy and fax machines, calculators, filing cabinets, and printers.

Responsible for writing, typing, speaking, listening, lifting (up to 50 lb), driving, carrying, seeing, sitting, pulling, walking, standing, squatting, kneeling, and reaching.

Must read documents or instruments, perform detailed work, solve problems, handle customer contact, reason, use math, provide verbal and…