Loan Servicing Associate

Overview

At JPMorgan Chase, a Loan Servicing Associate in Lending Services manages a portfolio of loans, ensures compliance, resolves issues, and drives process improvements. The role offers exposure to diverse loan products, project management, stakeholder engagement, and strategic planning in a collaborative environment that values professional growth and client impact.

• Interpret and manage loan documents for assigned portfolios
• Ensure compliance with loan terms and deadlines
• Identify and resolve loan servicing issues within established policies
• Collaborate with internal and external stakeholders to facilitate discussions and negotiations
• Propose and implement improvements to loan servicing processes
• Provide training and guidance to junior team members
• Manage projects and support operational initiatives
• Apply strategic planning and time management to align operations with goals
• Maintain accurate records and documentation
• Support client service operations and enhance satisfaction
• Adhere to service level agreements in a high‑volume, deadline‑driven environment

• Two years of experience managing and interpreting loan documents in a financial institution
• Proficiency in conflict management and negotiation
• Strong critical thinking and problem‑solving abilities
• Experience training and guiding others in loan servicing tasks
• Advanced strategic planning and time‑management skills
• Ability to work efficiently in a fast‑paced, high‑volume environment
• Strong organizational skills and attention to detail
• Effective communication and interpersonal skills
• Demonstrated ability to work independently and as part of a team
• Commitment to maintaining compliance and service standards
• Willingness to learn and adapt to changing priorities

• Experience collaborating with cross‑functional teams to enhance client service
• Flexibility and adaptability in dynamic environments
• Positive attitude and motivation to contribute to team success
• Self‑starter with initiative and curiosity
• Strong relationship‑building skills
• Ability to ask thoughtful questions to improve understanding and performance
• Supportive and collaborative approach to teamwork

• Visa sponsorship is not available for this position.
• Work schedule will be full‑time, 40 hours per week, in office.

JPMorgan Chase & Co. is an equal‑opportunity employer committed to diversity and inclusion. We offer a competitive total rewards package, including base salary, potential commission, and discretionary incentive compensation. Benefits include comprehensive health care coverage, retirement savings plan, tuition reimbursement, mental health support, and more. We recognize and value the diverse talents of our workforce and provide reasonable accommodations for applicants and employees with disabilities or other needs.

Please note:

This role is open and actively hiring. The position will close once a qualified candidate is identified.