Banking Center Operations Coordinator

Banking Center Operations Coordinator

Location: On site (as listed in the job posting)

Provides supervision and support to the tellers to ensure that staff delivers maximum customer service in a professional manner. Monitors and trains the transactional processing staff in supporting all bank marketing efforts and cross-sell products. Responsible for ensuring compliance with all policies and procedures affecting day‑to‑day operations. Performs related duties to assist in achieving banking center goals. Provides quality, accurate, and timely customer service involving daily processing of financial transactions in a retail environment.

• Oversee center cash operations including cashboxes, vault, ATM, and TCRs to ensure cash is managed, balanced, and secured within established limits following bank policy.
• Process client transactions accurately and efficiently, using sound judgment when providing approvals and overrides to safeguard against fraud and errors.
• Stay informed on operational updates and communicate critical policy, procedure, and compliance changes or alerts to the team.
• Manage access controls by ensuring proper dual control where applicable, and uphold secure handling of keys, combinations, and sensitive assets in accordance with bank procedures.
• Mitigate the bank’s risk by assisting with cash audits and ensuring accurate record retention.
• Maintain compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.
• Lead operational performance of the banking center through maintaining control over key risk areas, including tellers’ difference, operational losses, and audit control procedures, resolution of out‑of‑balance conditions, compliance, and quarterly and annual audit functions.
• Ensure all audit and security policies and procedures are followed during open hours and at banking center opening and closing.
• Control inventory of cash, Official Checks, and Personal Money Orders through dual control.
• Lead the client experience efforts of the banking center, delivering excellent experiences and promptly resolving client issues.
• Assist clients with select service needs to ensure overall client satisfaction.
• Provide transactional processing support to keep client wait times to a minimum.
• Enhance individual knowledge by attending relevant sales, service, and product knowledge meetings, training classes, and web‑based learning.
• Cross‑sell and make referrals to bank partners to generate new business and deepen existing client relationships.
• Explain product benefits, changes, restrictions, requirements, and other relevant product information to clients, prospects, and associates.
• Maintain workflow and handle scheduling for associates supporting financial transactions.
• Observe, coach, and lead the transactional processing team to ensure all strategic initiatives are executed effectively.
• Assist in evaluating employee performance and providing counseling when needed.
• Assist in determining and satisfying training needs and establish performance plans.
• Conduct meetings to develop communication lines for new policies and ensure continuous development of staff.
• Conduct meetings to promote sales, product knowledge, and client service.
• Perform all other job‑related duties as assigned.

• High school diploma or GED required; bachelor’s degree preferred.
• 2‑5 years of experience or an equivalent combination of education and experience.

• All candidates must complete the DeGarmo Retail Behavioral Assessment to be considered for this position.
• The assessment takes approximately 12–15 minutes to complete.
• Assessment results must be submitted prior to having your application evaluated by Talent Acquisition.

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities, and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The company offers commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services.

First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and is a Top 10 Most Reputable U.S. Bank.

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More benefits available at ‑Horizon‑National‑Corporation/Careers/Our‑Benefits