Accounts Receivable Lead

Do you enjoy leading the day-to-day activities of a group of motivated business-to-business collectors and rolling up your sleeves to work with customers resolving past due balances or customer service issues? If so, ASSA ABLOY Global Solutions is the place for you. We are currently seeking a well-rounded, hands‑on candidate to oversee a team of 5 to 6 collectors supporting a portfolio of approximately 7,500 to 8,000 international and domestic accounts receivable.

• Ensure collectors are making sufficient outbound calls to delinquent customer accounts and meeting KPIs set
• Support collection team with escalations and guidance
• Work cross‑functionally within the organization to resolve issues
• Review and recommend accounts for research and reconciliation & third‑party referral
• Perform collection activities as a hands‑on member of the collection team
• Provide coaching and support to collection team
• Review credit adjustment requests to ensure accuracy, completeness, and justification
• Review collection metrics daily to adjust individual and/or team priorities
• Keep AR management team abreast of issues and concerns that affect team productivity and performance
• Assign tasks to team members based on planned and unplanned absences to ensure workload remains equitable

The ideal AR Lead will have the following skills and qualifications:

• Understanding of basic accounting principles including accounts receivable, accounts payable, invoicing, credits, debits, chargebacks, and credit terms
• 10–15 years collections experience in a fast‑paced environment
• 7–10 years’ experience leading a team of 5 or more
• Strong organizational skills
• Flexible schedule; willing to work overtime and weekends
• Multi‑tasking ability
• Able to pass a financial background check (clean background)
• Expert using Microsoft products (Excel, Word)
• Experienced using ERP applications

• Experience with MS‑Windows and MS‑Office Suite
• Knowledge of Service Now, CRM and AX preferred (MS Dynamics tools)
• Knowledge of computer hardware, peripherals and networking a plus

Seniority Level: Mid‑Senior

Employment Type:

Full‑time

Job Functions:

Accounting/Auditing, Administrative, Customer Service

Location:

Plano, TX