Accounts Receivable Specialist

Our global pharmaceutical services client is seeking a skilled Accounts Receivable Specialist to support high-volume billing, payment analysis, and dispute resolution across a broad network of internal stakeholders and external customers. This role requires strong analytical capability, excellent Excel skills, and the ability to resolve issues efficiently in a fast-paced environment.

• Collaborate with multiple internal departments and customer organizations to ensure billing, statements, returns, and dispute resolutions meet customer expectations.
• Perform detailed customer payment analysis to identify required actions, research discrepancies, correct billing documentation, and process final billing.
• Identify and resolve payment discrepancies, initiating and managing the dispute resolution process and all related follow-up.
• Maintain ongoing communication with internal and external partners to address payment, dispute, and return issues promptly.
• Work closely with Collections and Customer Service teams to ensure accurate and timely application of customer credits.
• Process requests related to customer credit balance returns.
• Review large and high-profile accounts, providing oversight and issue resolution.
• Generate and deliver reporting necessary to support internal and external operational needs.
• Serve as a team resource and assist with training and mentoring new team members to ensure successful onboarding.

• Intermediate to advanced Excel skills, including pivot tables and XLOOKUP/VLOOKUP.
• Strong reconciliation, mathematical, and analytical skills.
• Excellent organizational skills and keen attention to detail.
• Proven ability to problem-solve, resolve issues quickly, and escalate when appropriate.
• Broad training in business administration, accounting, finance, or related fields (2–4 year degree or equivalent experience).
• 3+ years of B2B or B2G collections and dispute resolution experience.
• 5+ years of progressively responsible experience in related functions.

• Knowledge of SAP FSCM and SAP Disputes.
• Understanding of general accounting principles and credit/collections operations.
• Familiarity with A/R reconciliation processes.
• Strong interpersonal, verbal, and written communication skills.

Mid-Senior level

Full-time

Accounting/Auditing and Finance

IT Services and IT Consulting