Non-QM Loan Solution Specialist

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Operations Support Full Time Plano Corp Office, Plano, TX, US

2 days ago Requisition

Creative Loan Structuring & Problem-Solving

• Think beyond the obvious to structure or restructure loans that meet borrower objectives while remaining within applicable credit policy, investor guidelines, and compliance requirements.
• Develop practical alternatives when a loan encounters challenges, including exploring eligible program options, qualifying approaches, documentation strategies, and changes to the proposed structure.
• Partner with internal stakeholders to evaluate options, resolve exceptions, and determine the most effective path forward.
• Approach challenging files with a solutions-first mindset: understand the issue, identify viable options, communicate clearly, and drive toward resolution.
• Balance creativity with disciplined risk management and sound credit judgment.
• Apply strong mortgage underwriting and credit analysis skills to complex non-QM loan scenarios, particularly DSCR and bank statement loans.

Best-in-Class Customer Service

• Deliver an exceptional, primarily phone-based customer experience through proactive communication, responsiveness, professionalism, and a genuine desire to help.
• Confidently explain complex underwriting decisions, loan requirements, conditions, and available options to internal and external partners.
• Take ownership of challenging conversations and escalations, communicating clearly and setting realistic expectations.
• Build trust by being accessible, knowledgeable, dependable, and focused on solutions rather than simply identifying problems.
• Maintain urgency and follow-through without compromising accuracy or service quality.

Cross-Functional Collaboration & Operational Excellence

• Coordinate across underwriting, processing, sales, closing, secondary marketing, and other departments to reduce friction and keep complex loans moving.
• Serve as a central point of coordination for challenging scenarios that require input or action from multiple teams.
• Anticipate downstream issues, clarify ownership, and proactively close communication gaps before they become bottlenecks.
• Translate complex credit or investor requirements into clear, actionable next steps for the teams involved.
• Help improve workflows, communication, and processes as the company scales.
• Demonstrate a strong understanding of investor requirements, loan eligibility, credit parameters, and program-specific nuances.
• Understand how loan structure and individual loan characteristics can affect eligibility, execution, and available options.
• Bonus: Experience with the pricing or lock desk, including rate sheets, pricing engines, loan-level adjustments, lock procedures, extensions, relocks, and secondary market execution.
• Collaborate effectively with secondary marketing and pricing teams to support efficient, informed loan decisions.

What We’re Looking For

• Significant mortgage underwriting experience, specifically non-QM lending.
• Strong, hands-on experience with both DSCR and bank statement loan programs.
• Demonstrated ability to analyze complex scenarios and recommend practical, well-supported solutions.
• Strong knowledge of investor guidelines, eligibility requirements, and credit risk considerations.
• Excellent verbal communication skills and confidence handling frequent phone conversations.
• A highly organized, detail-oriented approach with strong follow-through and the ability to manage competing priorities.
• Proven ability to coordinate across departments and influence outcomes without relying on formal authority.
• A customer-first mindset paired with…