Collections Specialist II; Shift

USD $22.11 - USD $23.00 /Hr.

Base + Incentive:

This role is eligible for a competitive monthly incentive based on individual and company performance. The base salary offered within the posted range will be determined based on a variety of job-related factors, including relevant skills, qualifications, experience, and internal equity. Since 1927, the Mariner Finance family of companies has provided customers with creative, flexible, and convenient lending options. Headquartered in Baltimore, Mariner Finance operates coast-to-coast with physical locations in over half the states.

With a growing number of employees, superior customer service remains the cornerstone of our business, and we pride ourselves in delivering a variety of loans with an enhanced focus on exceptional service. We work with customers to find options that are beneficial to their specific needs, which is why we are recognized by our customers as one of the community’s consumer finance companies of choice.

Benefits:

For information regarding our benefits, please visit:

In this role, you will...

Collect past due balances from customers and offer solutions to help address customer challenges. As a Loan Advisor on our Customer Assistance team, you will utilize your knowledge of collections to build strong customer relationships and achieve successful outcomes for both Mariner and the customer. This role requires a strong attention to detail, excellent communication skills, and a persistent approach to problem solving.

Responsibilities and Duties:

• Work assigned branch accounts and call customers with past due balances to arrange or take payments on the loan.
• Apply developed collection techniques to handle challenging, complex, or high-value accounts.
• Strengthen and manage customer relationships by listening, understanding, and assessing the customer’s situation; evaluate the customer’s past and current relationship with Mariner, and effectively and professionally discuss repayment options to reach mutually beneficial agreements.
• Provide excellent customer service by addressing customer concerns and questions professionally and courteously.
• Maintain thorough and accurate documentation of all collection’s activities; update customer account information and process payments in accordance with company policies and procedures.
• Perform various administrative functions for assigned accounts, such as recording address changes or updating contact information.
• Strictly comply with applicable federal, state, and local laws and provisions regarding debt collection of states in which Mariner operates.
• Follow collection policies and procedures of the company. Stay informed of updates to company policy and promptly implement applicable changes.
• May perform additional functions depending on market demand and staffing in order to provide consistent quality customer service.

Required Qualifications:

• High school diploma or equivalent.
• Minimum of three (3) years of comprehensive experience in collections, with prior experience with an automated predictive dialer system to meet or exceed collections targets.
• Experience utilizing Microsoft Office suite programs, including Microsoft Outlook.
• Ability to multitask, stay organized, and prioritize tasks effectively to complete assigned duties in a timely, accurate manner.
• Possess persuasive negotiation skills and have the ability to effectively discuss and reach mutual beneficial agreements with customers.
• Experience in consumer lending/financial services with knowledge and understanding of relevant consumer protection provisions under federal and state law.
• Professional, customer-focused, and results-oriented attitude with the ability to effectively negotiate,…