Concierge - Luxury Blowout Bar; Plano Part-Time

Concierge - Luxury Blowout Bar (Plano) Part-Time

Pressed Roots is the first silk blow‑out bar specializing in textured hair. Combining certified textured hair expertise, nurturing care for hair health and true luxury hospitality touches, we aim to break down the barriers that have held women of colour back from feeling their best. In our hands, a simple blow‑out becomes an affordable mini‑luxury that not only makes our clients feel uniquely beautiful, but will forever change the standards of the beauty industry.

Pressed Roots is the first silk blow‑out bar specializing in textured hair. Combining certified textured hair expertise, nurturing care for hair health and true luxury hospitality touches, we aim to break down the barriers that have held women of colour back from feeling their best. In our hands, a simple blow‑out becomes an affordable mini‑luxury that not only makes our clients feel uniquely beautiful, but will forever change the standards of the beauty industry.

Pride. Growth. Beauty. Community. Welcome to a new way to work. At Pressed, we believe in creating an environment where pride, growth, beauty, and community flourish. As our Concierge
, you will serve as the face of our brand, ensuring exceptional customer experiences while managing the operational flow of our salon. This role goes beyond greeting clients—you will coordinate stylist schedules, manage client assignments and optimise appointments to balance walk‑ins and scheduled services.

• Act as the first point of contact, providing a welcoming and seamless client experience from check‑in to check‑out
• Assign clients to stylists based on availability, skill sets and client preferences, ensuring an optimal balance of scheduled and walk‑in clients
• Coordinate schedules and manage salon flow, ensuring appointments run smoothly and on time
• Become an expert in the reservation system, managing client profiles, troubleshooting issues and optimising the booking process
• Rebook client appointments during checkout, addressing clients by name and promoting loyalty
• Educate clients on Pressed Roots products and services while upselling additional offerings
• Handle payments, tips and commissions ethically and accurately
• Maintain salon cleanliness and organisation, conducting regular walkthroughs of the front desk, bar and studio
• Address client concerns or operational challenges with a problem‑solving mindset, always prioritising an excellent client experience
• Communicate with the Studio Manager about shop operations and opportunities for improvement
• Serve complimentary beverages and engage clients to enhance their experience
• Perform additional duties as assigned by management

• Exceptional organisational and multitasking skills to manage a dynamic salon environment
• Strong customer service and communication skills with a client‑focused mindset
• Ability to remain calm under pressure and thrive in a busy, fast‑paced environment
• Familiarity with salon operations and scheduling systems is a plus
• High school diploma or equivalent
• At least 3 years of customer service experience (previous front desk or salon experience preferred)
• Must be 18 years or older

• Part‑time hours with availability for evenings and weekends

• Ability to stand for extended periods (up to 9 hours)
• Ability to perform repetitive tasks such as data entry or interacting with clients
• Ability to lift and carry objects up to 15 pounds
• Ability to bend, stoop, kneel and reach overhead to maintain cleanliness and assist clients

Pressed Roots is committed to providing reasonable accommodations to qualified individuals with disabilities who can perform the essential functions of this job. If you need accommodation to perform these duties, please let us know.

• Competitive pay: starting at $15/hour, plus bonus opportunities and a paid referral program
• Sick pay, health benefits for full‑time employees and continued education opportunities
• Pathways to management, corporate roles and future franchise ownership
• A fast‑paced, family‑like atmosphere with comprehensive training