AR Manager

For over 35 years, Reprotech has been the expert in long‑term reproductive cryostorage. We are a trusted cryostorage network that provides extended storage services to both IVF centers and oncology professionals. Operating across the United States, Reprotech maintains a substantial presence with five strategically located facilities, serving our valued patients and the network of esteemed reproductive laboratories with which we collaborate closely.

The Accounts Receivable Manager will build and lead a high‑performing onsite billing and collections function that supports the company’s growth and operational complexity. This role is responsible for designing and implementing scalable AR processes, improving cash acceleration, strengthening internal controls, and developing a team capable of delivering accurate and timely billing/collections.

This leader will be hands‑on in redesigning workflows, optimizing systems, partnering with operations and technology teams, and leading measurable improvements in AR performance.

• Build, develop, and lead an onsite AR team (billing specialists, collections analysts, payment posting, etc.).
• Set clear performance expectations, KPIs, and training plans to ensure a high‑accountability culture.
• Create cross‑training, standard operating procedures (SOPs), and staffing models to support scalability.
• Manage third‑party vendor relationship for profit recovery and hard collections.

• Redesign the end‑to‑end billing and direct patient collections process—including invoice accuracy, statement generation, payment posting, dunning strategy, and escalation workflows.
• Implement standardized SOPs, quality checks, and internal controls to ensure accuracy, compliance, and audit readiness.
• Establish a robust customer billing dispute resolution workflow that improves turnaround time and reduces rework.

• Own AR aging performance, cash forecasting inputs, collection targets, and DSO reduction initiatives.
• Develop and maintain KPI dashboards (aging trends, bad debt, dispute cycle time, invoice cycle time, etc.).
• Identify root causes of AR issues and partner with Operations, Customer Success, and IT to resolve them.

• Optimize AR functionality within the ERP (e.g., Acumatica) and integrated tools (Stripe, payment portals, CRM systems).
• Partner with Finance/IT to implement automation opportunities (auto‑dunning, autopay, escalations, reminders).
• Ensure clean data flows, reconciliation accuracy, and system configuration that supports scale.

• Partner with Sales, Operations, Customer Service, and Finance leadership to ensure accurate billing inputs and resolve customer issues.
• Provide clear communication and reporting to leadership on AR trends, risks, and opportunities.
• Support month‑end close activities (reconciliations, deferred revenue validation, adjustments, accruals).

• Ensure compliance with contractual terms, internal policies, and applicable regulations (HIPAA/PHI if healthcare).
• Maintain strong documentation that supports internal controls and audit requirements.
• Establish consistent dispute, write‑off, and credit memo approval workflows.

• 8+ years of progressive AR, billing, or collections experience with at least 4 years in a supervisory or management role.
• Demonstrated success building or significantly improving an AR or billing function.assistantanalysis
  
  The user provided the undertaking: