Pharmacy Technician Care Coordinator - Spanish Speaking
Listed on 2026-01-12
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Healthcare
Pharmacy Technician
Job Summary
The Pharmacy Care Coordinator will help our communities thrive by assisting with the fulfillment of patient orders to ensure patients receive their medications on time. We are a culture that is unabashedly driven by purpose. We are making a difference to our patients and providers while growing at an accelerated rate. Every day, we support the health journey of patients by authentically living our core values:
Purpose Driven, Relationships Matter, Serve Others First, and Inspire Creativity. If you love serving others and would like to make a material difference in an industry-transforming organization, then we invite you to apply to this role. We are recognized as one of the Top 100 Places to Work by The Dallas Morning News, and we have been awarded as one of the fastest-growing privately held companies by SMU Cox.
Under the direction and supervision of the Pharmacy Program Manager and Team Lead, the Pharmacy Care Coordinator - Pharmacy Technician assists members by providing support, identifying adherence barriers, improving adherence, and facilitating patient medication orders to support member compliance with treatment plans.
Role and Responsibilities- Understand confidentiality with respect to patient/ client care; complying with all federal and state laws applicable to the confidentiality of protected health information (PHI) and electronic protected health information (EPHI), and follow HIPAA guidelines regarding readily identifiable protected health information
- Provide telephonic follow up with members to provide medication management to assigned patients for chronic disease support
- Coordinate delivery of medications to the patient
- Organize daily call lists in preparation for the Pharmacist
- Facilitate patients to the Pharmacist for all clinical needs
- Manage patient orders to the point of Pharmacist verification to ensure the order is complete and ready for final verification
- Complete assigned tasks related to medication management services
- Access, input, and retrieve information through the Pharmacy s computer network to maintain accurate records
- Obtain refill authorizations from prescribers
- Process and prepare third-party insurance claims
- Maintain accurate patient/client profiles
- Provide medication management services utilizing prescribed workflows
- Comply with established procedures, rules, and regulations
- Complete clear and concise documentation in Care Management programs
- Professionally answer phones and direct customer calls to the appropriate personnel
- Accept prescriptions to be filled and ensure that the PIC has the data necessary to fill the orders
- Handle customer problems/concerns in a calm manner and refer them to the pharmacist accordingly and notify the pharmacist of any issues
- Promote teamwork, professional services, and clear communication
- Recognize and adhere to the scope/limitations of job requirements
- Perform other related duties as assigned
- High school diploma or equivalent
- Pharmacy technician license or pharmacy technician trainee license from the Texas State Board
- Strong communication and customer service skills
- Ability to read and transcribe pharmaceutical information
- Sit for long periods of time, stand for intermittent periods of time
- Bend, reach, climb, squat, lift, push, or pull a minimum of 40 lbs.
- Fluent in Spanish (preferred)
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