Patient Financial Coordinator - Paragon Infusion

Patient Financial Coordinator - Paragon Infusion

Location:

3033 W President George Bush HWY., STE 100, Plano, TX 75075

Hybrid 2; requires associates to be in office 3 days per week (Tues, Wed, Thurs). Mondays and Fridays are designated as virtual workdays. Candidates not within a reasonable commuting distance from the posting location will not be considered unless an accommodation is granted as required by law.

Monday - Friday, 8:00 AM - 6:00 PM Central Time; specific 8‑hour shifts will be discussed during the hiring process.

Monday - Friday, 9:00 AM - 6:00 PM for the first month of the position.

Monday, January 5, 2026

• Takes inbound calls, makes outbound calls, and assists in scheduling patient orders.
• Understands a patient's financial need and assists with coordinating and enrolling in Pharmaceutical Manufacturer and/or foundation assistance programs.
• Communicates and collaborates with patients, physicians and payors, providing necessary information and supporting financial documents.
• Keeps appropriate parties abreast of the patient's financial requests.
• Documents and communicates the patient's medical record and financial assistance information.
• Acts as a liaison between billing and collection departments to assist in resolving financial assistance matters.
• Stays updated with Federal, State, and contractual regulations regarding copay assistance and manufacturer programs.
• Multi‑tasks by handling calls, texts, facsimiles, and electronic queues while taking notes and speaking to customers.
• Maintains focus during extended periods of sitting and handling multiple tasks in a fast‑paced, high‑pressure environment.
• Exhibits strong verbal and written communication skills, both virtually and in person; attentive to details, critical thinker, problem‑solver.
• Demonstrates empathy and persistence to resolve caller issues completely.
• Comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual effort.
• Works a structured schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary.
• Performs other duties as assigned.

• High school diploma or equivalent and a minimum of 3 years of healthcare experience with verification of financials; or any combination of education and experience that provides an equivalent background.

• Previous experience with patient assistance programs (manufacturer assistance programs, foundation assistance programs, free drug programs, etc.).
• Basic ability to use Microsoft Suite applications such as Word, PowerPoint, and Excel.
• Strong customer service skills: communication, active listening, problem‑solving, patience, empathy, and adaptability.
• Comfortability and willingness to be on the phone speaking to patients, members, and/or manufacturers 85% of the day.

3 years of healthcare experience with verification of financials.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Applicants who require accommodation to participate in the job application process may contact elevancehealthj for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.