Sr. Training Specialist

Position: Sr. Application Training Specialist
The Sr. Application Training Specialist will help our communities thrive by ensuring optimal product utilization through end user training and education of products, workflows, and best practices. They serve as a liaison between internal teams and external partners to promote the organizational products, tools, and programs through education initiatives. We are a culture that is unabashedly driven by purpose. We are making a difference to our patients and providers while growing at an accelerated rate.

Every day, we support the health journey of patients by authentically living our core values:
Purpose Driven, Relationships Matter, Serve Others First, and Inspire Creativity. If you love serving others and would like to make a material difference in an industry-transforming organization, then we invite you to apply to this role. We are recognized as one of the Top 100 Places to Work by The Dallas Morning News, and we have been awarded as one of the fastest-growing privately held companies by SMU Cox.

Role and Responsibilities:

Presents and trains on business applications efficiently and effectively, using best practices

Supports product implementations through training and education

Assesses training and development needs

Evaluates training effectiveness through multiple channels including surveys and feedback

Develops unique training curriculums, keeping it up to date and contextually relevant

Develops training aids, handbooks, videos and reference documents

Oversees education sessions, both internally and externally

Promotes best practice workflows and identifies barriers to utilization of them Oversee general administrative duties, such as coordinating registration and invitations, schedule training sessions and scheduling locations

Prepare training locations ensuring instructors and trainees have the necessary tools for effective training

Communicate all training programs timely

Addresses and responds to customer training inquiries via ticketing system

Provides guidance for team members on more complex training issues

Maintains records of training activities including attendance, assessment results and completion of training to monitor for quality results

Support staff through optimization and virtual training efforts

Perform basic project planning activities

Meet or exceed departmental KPIsAdherence to a training budget including record of expenses

Represents the organization professionally at all times, supporting the mission, goals and objectives

Any additional responsibilities not listed above and deemed necessary

Minimum Qualifications and Requirements:

Associate’s degree or equivalent experience required

Previous experience of providing instruction to a group of people

Strong client focus

Value relationships; demonstrate professional respect and innovative mindset

Confident working with varying types of heath care professionals

Ability and comfort in presenting to audiences of varying sizes

Approach problem solving that involves systems thinking – understanding how the process works and how people are impacted by your decisions

Strong communication skills

Understand sense of urgency and fast-paced environment; strong organizational skills

Must be able and willing to travel and attend business meetings on weekends or outside of standard business hours, as needed.

Must be able to travel to CPG locations, Catalyst Platform client sites, and Catalyst affiliate offices as business needs require

Preferred Experience:

4+ years of healthcare experience5+ years of Athena experience

Experience with Microsoft Office Applications

Experience with an LMS (Learning Management System)