Patient Support Tech; Financial Assistance

At CSI Pharmacy (CSI), we are on a mission to provide Specialty Pharmacy services to patients with chronic and rare illnesses in need of complex care.

CSI is a rapidly growing national Specialty Pharmacy. Whether you work directly with patients or behind the scenes in support of the business and its employees, you will use your expertise, experience, and skills to support our patients and our mission.

The Patient Support Tech will be responsible to investigate all manufacturers and other assistance opportunities for patients in a timely manner while demonstrating excellent customer service to patients, healthcare professionals and insurance carriers. The Patient Support Tech will assist in keying information into the system, including diagnosis, demographics, payor info, etc. This position must be able to collect data, establish facts, draw conclusions, and identify and solve problems.

$23-24/hour

• Manages Caretend or similar system of checking assistance for patients.
• Checks assistance for all new patients, as well as re-enrolling existing patients in qualified assistance.
• Handles patient phone calls to enroll patients in assistance.
• Checks status daily on pending assistance applications.
• Maintains current files and other records in accordance with CSI Pharmacy instructions and requirements.
• Makes outreach efforts to insurances, patient, specialist office and care team as set forth by department guideline and clinical priorities.
• Correlates with key personnel and assist with work duties.
• Interacts collaboratively with clinical staff and insurance.
• Provides accurate data entry of referral or authorization information into the electronic medical record.
• Sends complete information to patient’s insurance (when applicable) and referring specialist to coordinate referral.
• Completes and submits all required reports in a timely manner.
• Comply with all company policies, instructions, and directives for the fulfillment of company objectives and maximum profitable sales.
• Utilizes operating systems and tools to help manage patient therapy and refill compliance.
• Provides high quality services to the home-care patient and the home-care referral source.
• Consistently represents the company in a professional manner.
• Maintain effective working relationship and cooperate with all personnel in the Company.
• Adheres to the Company’s compliance requirements as stated in the policy and procedure manual and all other related policies.
• Perform other duties and responsibilities as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide the highest level of professionalism, responsiveness, and communication to build and maintain the maximum customer base possible.
• Must possess the ability to multi-task and frequently change direction.
• Analytical and problem-solving skills
• Experience working in Microsoft Office, specifically Excel, Outlook, Teams, and Word

• High School Diploma or equivalent GED is required, lege or technical college preferred.
• Minimum one year in pharmacy or healthcare environment
• Knowledge of Medicare, Medicaid, and third-party vendors

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with…