EMT Transport Coordinator - Nights

Do you want to join an organization that invests in you as an EMT Transport Coordinator
- Nights? At Medical City Plano, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

The clinician acquired clinical knowledge and experience to facilitate the transfer, transport, and placement of patients for all HCA facilities within the markets served. The position collects clinical information relative to a patient movement request and then facilitates the patient's movement by matching the patient's clinical needs to the facility with bed capacity and service capability. The clinician will collaborate for appropriate bed placement within the facility in accordance with the current transfer center processes.

This position coordinates all patients including medical and behavioral health patients, to include transfer, transport and bed placement. This position will use customer service skills and professional communication standards to positively interact with peers, customers, and supervisors.

• Performs all transfer center functions, including centralized patient placement, in a timely, customer centered professional manner with the aid of a computer database consisting of facility service profiles, approved clinical protocols, established patient care protocols, and healthcare information.
• Transport coordination specific to the transfer of patients and discharges from HCA facilities.
• Follow specific protocols, policies, procedures, and utilize established resources to safely place patients at facilities.
• Work collaboratively with team members ensuring appropriate patient admission.
• Establish and maintain a high degree of awareness and knowledge of hospitals' medical staff, services, and special programs.
• Exhibit and model exceptional customer relationship behaviors, including telephone and personal contact with all of the call center' customer groups (i.e. physicians and their office staffs, callers, and fellow employees).
• Maintain professionalism and customer-centric communication with challenging callers.
• Performs functions, including centralized patient placement, for medical and or behavioral health patients in a timely, customer centered professional manner with the aid of a computer database consisting of facility service profiles, approved clinical protocols, established patient care protocols, and healthcare information
• Coordinates transfer of emergent, urgent and elective patients to a final destination facility from all potential referral sources to include but not limited to hospitals, clinics, post-acute centers, and physician offices via a telephone call to initiate acceptance and expedite decision making relative to a potential transfer.
• Patient placement functions will ensure timely bed placement, appropriate bed assignment, and provide accurate patient information to assist with the development of an initial plan of care
• Ensures accurate and concurrent data collection and maintenance in both patient record and center workflow systems.
• Proficient in navigating and documenting in all technology platforms and other call and office-oriented systems as needed.
• Demonstrates the ability to process patient acuity utilizing critical thinking skills, clinical decision making, and acquired knowledge to assist in assessing situations and facilitate patient flow through the continuum of care
• Demonstrates the ability to triage and prioritize patient information and communicate an accurate clinical presentation of the patient for accepting physicians, nurses, and hospital administrators.

• Minimum 2 years of clinical or…