Front Desk Representative - Administrative & Clerical - Analysts

Job  Plano , Texas Job Type: Contract Added - 09/09/26

A client of Innova Solutions is immediately hiring for a Front Desk Representative.

Position type: Full-time Contract
Duration: 6 Months
Location: Plano, TX

As a Front Desk Representative, you will be:

• Responsible for handling outbound calls to marketing leads and prospective patients to educate them on bariatric surgery options and convert inquiries into scheduled consultations apply sales techniques building rapport, overcoming objections, and creating urgency to maximize consultation bookings.
• Responsible forserves as a key point of contact for patients between initial inquiry and their consultation, answering questions, providing procedure information, and maintaining engagement to reduce no-shows/drop-off.
• Responsible for assisting patients and other visitors by performing patient related duties to include check-in or check-out, scheduling, insurance verification and answering and responding to phone inquiries
• Responsible for arranging follow-up visits and referral appointments.
• Responsible for registering patients by collecting and verifying insurance information. Verifies patient demographics and enters changes into computer system.
• Responsible for accepting payments for physician/clinic services according to established guidelines. Posts payments and enter charges into computer utilizing appropriate codes. Generates daily payment reports and verifies cash drawers against report. Provides accurate patient, medical, financial or procedural information to patients or approved outside entities. Discusses financial arrangements with patients, as requested.
• Responsible responding to routine escalated inquiries concerning services, hours of operation, etc. Ensures any patient complaints are handled appropriately.
• Responsible for assisting in training, mentoring and providing assistance to junior staff as requested.

The ideal candidate will have
:

• Experience of customer service handling outbound calls and front desk exp in healthcare.
• Knowledge of patient registration procedures and documentation medical insurance claims procedures, verification and documentation.
• Experience of mentor and training staff.

Preferred Skills & Qualifications

• Experience of computers and related software applications (CRM/lead tracking).
• Bilingual of Spanish/English

This position is only open to applicants who can be engaged on a W-2 basis.

Thank you!

PAY RANGE AND BENEFITS:

Pay Range: $16 - $18/hr.

* Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits:

• Medical & pharmacy coverage
• Dental/vision insurance
• 401(k)
• Health saving account (HSA) and Flexible spending account (FSA)
• Life Insurance
• Pet Insurance
• Short term and Long term Disability
• Accident & Critical illness coverage
• Pre-paid legal &  protection
• Sick time
• other types of paid leaves (as required by law)
• Employee Assistance Program (EAP)

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• Named One of America’s Best Employers for New Grads by Forbes (2024
• Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, )
• One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & Hire Genics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

Website :

Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at  and earn $250-$1,000 per referral.

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing…