Director, Busines Office & Health Information

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Patient Financial Service Full Time Plano, TX, US

3 days ago Requisition

At Legent Health
, our mission is simple yet profound:  To provide first-class health care that puts YOU first.

Our vision reflects our commitment to excellence:  Through robust physician partnerships, become a nationwide leader in compassionate, quality healthcare focused on the patient and available to everyone.

Our values, also known as our brand pillars, define how we stay true to our identity in the healthcare industry and the communities we serve. These values are central to everything we do:

• Respect: We honor the time and trust of both patients and physicians by delivering organized, efficient services that ensure a seamless healthcare experience.
• Service: We are committed to highly personalized care for patients, their families, and the physicians who serve them, driving optimal outcomes for all.
• Leadership: We strive to be a trusted leader through innovation, clear communication, and unwavering dedication to excellence across our employees and partners.

Joining Legent Health means being part of a team that lives these principles every day, as we build a future focused on compassionate, quality care.

The Director, Business Office & Health Information Management leads the front end of the revenue cycle and the health information functions for Legent

Health's Carrollton hospital system. This role owns patient access, scheduling, health information management (HIM), front-end collections, and charge capture, and partners

closely with the back-end billing and collections team to ensure a clean, efficient, end-to-end cash cycle. The Director is accountable for accurate patient throughput, complete

and compliant documentation and charge capture, strong point-of-service collections, and a seamless patient financial experience — building standardized workflows and

developing staff across the system.

Patient Access & Scheduling

• Lead registration, insurance verification, eligibility, and prior authorization to ensure procedures are financially cleared before service.
• Oversee scheduling workflows and coordination with clinical and surgical teams to optimize throughput and minimize access-driven denials and delays.
• Own patient estimates, financial counseling, and price-transparency compliance.

Front-End Collections

• Drive point-of-service and pre-service collections; set targets and coach staff on patient financial conversations.
• Establish upfront collection policies that improve cash while protecting the patient experience.

Health Information Management (HIM)

• Oversee medical records, chart completion, release of information, and record integrity across the system.
• Ensure HIM practices meet regulatory, accreditation, privacy (HIPAA), and retention requirements.
• Coordinate with coding to support timely, accurate documentation and DRG/charge accuracy.

Charge Capture & Revenue Integrity

• Own front-end charge capture accuracy and completeness; identify and close revenue leakage.
• Partner with clinical departments on documentation and charge reconciliation to support correct reimbursement, including DRG-driven cases.

Back-End Coordination & System Efficiency

• Serve as the front-end partner to the back-end billing and collections team, aligning workflows so claims go out clean and denials are prevented at the source.
• Track and act on shared KPIs (clean-claim rate, denial rate, days in AR) and lead root-cause resolution of front-end-driven denials.
• Drive continuous improvement across…