Catering Supervisor; Food Service Coordinator

Job Title

Catering Supervisor (Food Service Coordinator)

City of Plano - All Others

Full-Time, Regular

Hourly: $19.75 - $27.65

Are you a hospitality professional with a passion for event coordination and exceptional customer service? The City is seeking a Food Service Coordinator to oversee the seamless execution of a variety of catered events! From elegant plated dinners to bustling concession services, you’ll play a key role in ensuring smooth operations, managing staff, setting up and breaking down events, and overseeing bar service and cash handling.

With a dynamic schedule of morning breakfasts, evening banquets, and large‑scale functions, no two days are the same! If you thrive in a fast‑paced environment and have the leadership skills to deliver top‑notch experiences, we want you on our team! Apply today and be part of creating unforgettable events!

Under general supervision, the Food Service Coordinator is responsible for ensuring that all customer needs regarding food and beverage services inside and outside of the Plano Centre are satisfied. Services include, but are not limited to, concessions, food delivery, banquet and bar services.

• Supervises banquet staff through the set‑up, break‑down, and duration of events.
• Reviews customer needs in advance of the function or event and ensures that staffing, food supplies and set up needs are met. During the event, ensures that all customer needs are satisfied.
• Ensures that equipment is properly cleaned and stored and facilities are cleaned accordingly after events.
• Assists in training food service attendants with the Banquet Supervisor and Food Sales & Service Supervisor; provides work leadership promoting a positive work atmosphere of mutual respect with all food service personnel.
• Works directly with Banquet Supervisor, Food Sales & Service Supervisor and Banquet Chef to assure proper plating and presentations of all catered events; ensures that all food is served according to established standards.
• Assists with ordering supplies and products related to guest service ensuring the highest quality and greatest cost effectiveness.
• Maintains a safe and sanitary environment as outlined in the safety program and all local, State and national regulatory agencies; meets and exceeds all City of Plano health requirements.
• Ensures that the concession stand equipment is properly maintained, set up and stored.
• Manages the concession stand, works as cashier as needed, supervises cashiers, food assemblers and acts as food expo, ensuring that the guest gets the correct order.
• Responsible for alcoholic beverage service at Plano Event Center including product inventory, ordering, receiving, organization and the storage of the alcohol product, cash handling, inventory reports. Must have Texas Alcoholic Beverage Commission (TABC) certification and ensures that standards of service and legal requirements are continually met.
• Regular and consistent attendance for the assigned work schedule is essential.

• Performs other duties as assigned.

Organizes work activities for permanent and contract employees. Appropriately conducts disciplinary/coaching sessions with employees as required. Reacts to customer concerns or complaints and attempts to resolve them to the customer’s satisfaction. May be required to refuse alcohol service to a customer based on age or intoxication.

• Knowledge of: Familiarity with a wide variety of service styles including buffets, full service, concessions and off‑site functions. Experience in alcohol service is highly desired.
• Skill in: Leading teams of employees, including coaching, development and training; developing and administering room and flow layouts for events; improvising while working away from support employees.
• Education: High school diploma or GED equivalent; completion of a post‑secondary Hospitality Management program is preferred.
• Experience: Two (2) years of progressively responsible experience in food and beverage supervision, preferably in a full‑service restaurant, fast food, concession, or banquet setting. Any…