Assistant Lead Concierge

Stratton Amenities is a full-service concierge solution providing luxury hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates residents and clients.

As the Assistant Lead Concierge you will help guide a team of concierge ambassadors to ensure outstanding guest service experiences are being delivered to our residents guests and prospects. Providing an exceptional living environment for our residents is something we feel passionately about and this is your opportunity to ensure our residents are receiving best-in-class service.

Passion to deliver exemplary service and hospitality

Excellent verbal and written communication skills

Great leadership skills

Excellent problem-solving skills

Outstanding rapport and relationship building skills

Takes pride and ownership in the position and property

Ability to listen and react quickly to residents and guests requests in a genuine manner

Have outstanding guests service and amazing people skills

Be organized proactive productive and self-motivated showing a positive attitude

Think clearly quickly and efficiently to make concise decisions even under pressure

Manage relationships with residents and property management

Lead by example

Coordinate schedules with Lead Concierge to ensure property is properly staffed with concierge staff. Fill in whenever there is need in case of call offs and emergencies

Maintain an excellent relationship with all residents visitors and prospects by adhering to our standards

Work with property management office staff to ensure clear communication and collaborative team environment with the Concierge Team

Assist with training new concierge ambassadors

Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.

Junior IC

Administrative Skills,Facilities Management,Biotechnology,Creative Production,Design And Estimation,Architecture

Employment Type

:
Full Time

Experience : years

Vacancy : 1