Fairfield Inn & Suites Dallas Plano - Front Desk Agent

Fairfield Inn & Suites Dallas Plano - Front Desk Agent Address 4712 West Plano Parkway, Plano, TX, 75093

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well‑oiled machine.

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check‑ins, and check‑outs.
• Financial
  
  Skills:
  
  Work with and understand financial information, performing basic arithmetic functions as needed.

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full‑time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay
  ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Our hotel offers modern, comfortable rooms and a wide range of amenities for every stay here in Plano, Texas. Guests can make themselves at home in your spacious suite, which includes an in‑room mini refrigerator as well as a well‑lit work desk. Each morning we offer a complimentary hot breakfast in the hotel lobby. We offer a fitness center and a swim in our heated indoor pool.

We offer an on‑site event venue that's perfect for small business meetings or social gatherings. Our easily accessible Plano, TX hotel location places visitors near Baylor Medical Center and both of the Dallas‑area airports. At the Fairfield Inn & Suites Dallas Plano, our guests are our #1 priority.