P&C System Engagement & Capability Leader
Listed on 2026-01-02
-
HR/Recruitment
Talent Manager, Employee Relations
Job Description
ABOUT THE JOB
The P&C System Engagement & Capability Leader plays a key role in fostering connection, recognition, and capability
across the KFC System. This role champions system-wide engagement through signature programs such as Best of the
Best and Champions Club, ensuring our top-performing franchise and equity leaders and teams feel valued, inspired,
and connected to KFC’s culture and purpose.
YOUR DAY-TO-DAY MISSION:
System Engagement & Recognition
• Lead planning and execution of Best of the Best and Champions Club experiences.
• Maintain ongoing connection and engagement with recognized franchisees, leveraging communications, virtual experiences, and field touchpoints.
• Partner with cross-functional teams to integrate recognition into system programs and culture moments.
• Track and measure participation, feedback, and impact of engagement initiatives. Franchise Capability & Connection
• Partner with Franchise Operations and P&C to identify and share “best of the best” people and operational practices.
• Serve as the point of contact for the smallest 100 franchise organizations, ensuring they are connected to system resources, training, and communication.
• Facilitate capability sessions, webinars, and community-building forums that elevate leadership and people excellence.
• Gather insights from the field to inform continuous improvement of recognition and engagement programs. Program Partnership & Delivery
• Collaborate with P&C COEs and internal stakeholders to align recognition and engagement programs with system priorities.
• Manage timelines, logistics, and communications for recognition-related events and activations.
• Provide input and feedback on tools and communications that enhance the franchisee experience.
Education & Certifications
• Bachelor’s degree in Human Resources, Business, or related field preferred.
• HR or Training certification (PHR, SHRM, ATD) a plus.
Experience
• 3–5 years of HR, training, or people operations experience (restaurant, retail, or hospitality industry preferred).
• Experience supporting franchise or multi-unit environments strongly desired.
• Proven success in coaching, facilitation, and people development.
Capabilities
• Strong communication, presentation, and facilitation skills.
• Ability to build trust and influence across diverse teams.
• Excellent organizational, planning, and project management skills.
• Proactive, collaborative, and passionate about delivering great people experiences.
• Demonstrates leadership through recognition and living the KFC culture.
- Job Identification 4599
- Posting Date 12/31/2025, 07:05 PM
- Degree Level Bachelor's Degree
- Job Schedule Full time
- Locations Plano, TX, United States (Hybrid)
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