P&C System Engagement & Capability Leader

Building global, iconic brands people trust and champion

The P&C System Engagement & Capability Leader plays a key role in fostering connection, recognition, and capability across the KFC System. This role champions system-wide engagement through signature programs such as Best of the Best and Champions Club, ensuring our top-performing franchise and equity leaders and teams feel valued, inspired, and connected to KFC’s culture and purpose.

YOUR DAY-TO-DAY MISSION:

• Lead planning and execution of Best of the Best and Champions Club experiences.
• Maintain ongoing connection and engagement with recognized franchisees, leveraging communications, virtual experiences, and field touchpoints.
• Partner with cross-functional teams to integrate recognition into system programs and culture moments.
• Track and measure participation, feedback, and impact of engagement initiatives.

• Partner with Franchise Operations and P&C to identify and share “best of the best” people and operational practices.
• Serve as the point of contact for the smallest 100 franchise organizations, ensuring they are connected to system resources, training, and communication.
• Facilitate capability sessions, webinars, and community-building forums that elevate leadership and people excellence.
• Gather insights from the field to inform continuous improvement of recognition and engagement programs.

• Collaborate with P&C COEs and internal stakeholders to align recognition and engagement programs with system priorities.
• Manage timelines, logistics, and communications for recognition-related events and activations.
• Provide input and feedback on tools and communications that enhance the franchisee experience.

• Bachelor’s degree in Human Resources, Business, or related field preferred.
• HR or Training certification (PHR, SHRM, ATD) a plus.

• 3–5 years of HR, training, or people operations experience (restaurant, retail, or hospitality industry preferred).
• Experience supporting franchise or multi-unit environments strongly desired.
• Proven success in coaching, facilitation, and people development.

• Strong communication, presentation, and facilitation skills.
• Ability to build trust and influence across diverse teams.
• Excellent organizational, planning, and project management skills.
• Proactive, collaborative, and passionate about delivering great people experiences.
• Demonstrates leadership through recognition and living the KFC culture.