Bilingual Manager, HR Shared Services Payroll

(Bilingual) Manager, HR Shared Services Payroll

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The ideal candidate brings strengths in the following areas:

• Excellent organizational skills with the ability to handle multiple tasks simultaneously, while also delivering timely, error‑free work
• People leadership and performance management
• Sound administrative and management skills in the areas of policy interpretation, procedures, and people
• Ability to effectively manage communications to the team and to senior management
• Ability to generate analytic results and operate independently to develop recommendations with very little guidance
• The ability to maintain the highest level of confidentiality and use independent judgment and integrity

• Oversight of significant BAU for third‑party vendor performance to ensure that processes operate in compliance with payroll regulations and are well managed
• Recognize opportunities and recommend process improvements to increase efficiency and ensure quality
• Performance management and leadership of a dedicated team of payroll professionals
• Oversee end‑to‑end payroll processing for employees in Canada and Mexico, ensuring accuracy, timeliness and compliance with all local regulations
• Ensure the payroll teams meet established goals to perform timely case management, execution of payments, payment research and reconciliations, and ensure international payroll compliance
• Work closely with technical departments to implement process improvements, test system changes, and lead special projects within the payroll department
• Identify and investigate discrepancies or anomalies in payroll data and implement corrective actions
• Implement and continuously maintain an active cross‑training program between international payroll teams
• Provide clear direction, coaching and feedback to direct reports to help them develop professionally and enable their growth
• Monitor KPIs and OKRs to ensure organizational goals are met and take corrective action when necessary to mitigate undesired impacts
• Foster a high performance culture that emphasizes accountability, quality and continuous improvement
• Ensure compliance with all federal, provincial and local tax laws in Canada and Mexico
• Manage relationships with external vendors, ensuring service quality and cost efficiency
• Ensure optimal use of payroll technology and automation tools to enhance accuracy and efficiency
• Keep abreast of changes in legislation and proactively update payroll processes as needed
• Oversee payroll audits and reconciliations to ensure accuracy and compliance

Successful candidates will need to complete a language assessment.

• At least 6 years of experience in Human Resources
• At least 6 years of experience in operations management or previous garnishments, tax, and/or payroll
• At least 5 years of hands‑on experience with payroll software
• High School Diploma, GED or equivalent certification
• Fluent in Spanish
• At least 5 years of experience in People Leadership
• At least 5 years of proven abilities to lead a payroll team and work cross‑functionally with HR, Finance, and IT to ensure smooth operations while deploying service excellence
• Fluent in Spanish and English

• Bachelor’s Degree or Military Experience
• ADP Global View experience
• 7 years of experience in People leadership
• Experience processing payroll in Mexico and Canada
• 5 years of hands‑on experience with payroll software
• 7 years of experience in Human Resources
• 7 years of experience in garnishments, tax, and/or payroll, with a focus on international payroll processes
• 7 years of risk management, Human Resources or operational management experience
• Proficient in Google Suite

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full‑time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part‑time roles will be…