Human Resources Advisor

POSITION SUMMARY:

The Human Resources Advisor (HRA) provides a broad range of employee relations guidance, working as part of a proactive, consultative and responsive Human Resources (HR) team. This position will deliver expert, balanced, business and team member-focused HR solutions and recommendations on a variety of employee relations topics, to include team member relations, retention, performance management and HR policies. This position collaborates with their managers to ensure HR initiatives are directly aligned with the business goals and opportunities.

HRAs are expected to make contributions that positively impact our company results by analyzing data to identify key people trends that influence our People-Service-Profit (PSP) Philosophy.

This is a hybrid position located in Plano, TX. Candidates must live within 50 miles of the campus location. Employees will be required to work at the Fed Ex campus location several times per week.”

(This is a representative list of the general duties the position may be asked to perform and is not intended to be all-inclusive)

• Determines the appropriate course of action and next steps to team member inquiries, informal and formal complaints and third party action.
• Facilitates communication among team members and/or management by providing guidance and consultation regarding problem-solving, dispute resolution, policy and procedural clarification, regulatory compliance, litigation avoidance and strives to resolve internal conflict through appropriate conflict management and mediation techniques.
• Perform thorough investigations by gathering and analyzing data, conducting interviews and performing activities to capture all facts related to assigned complaint, charges or identified issues; maintaining organized files and accurate records to include in-depth investigation notes, supporting documentation, summaries and rationale for recommendation.
• Effective ADA case management; including document management, team member and management interaction and consultation, timely and responsive date management and balancing the needs of the team member and the business in the job‑related accommodation.

• Advise and educate managers on proper use of performance management and the performance counseling process; with an emphasis on consistency, situational leadership, process management, effective communication and coaching with team members and effective decision‑making.
• Analyze critical HR metrics and data, in conjunction with business performance data, to identify areas which may be impacting the business. Collaborate with the business leader to conduct root cause analysis for improvement, build and implement solutions, and evaluate results.
• Partner with managers to educate and advise on Human Resources policies and processes with an emphasis on consistent application and alignment with business and organizational goals. Support company and local retention initiatives based on analysis of HR‑related metrics and impact to the business. Work with managers on root cause analysis and advise on possible solutions or ideas.
• Provide/deliver a pro‑active approach to work and problem solving, including the ability to identify and deal with issues as they occur
• Build and maintain relationships, via the ability to earn trust, build credibility, and demonstrate a high level of personal integrity, ethics and confidentiality
• Understand ownership of the issue and consult and provide education and information to key decision‑makers with the ability to challenge with tact and diplomacy as needed
• Be an enthusiastic team player with a strong drive to create a positive work environment
• Act in a solutions‑oriented manner;…