Human Resources Generalist

Embrace the opportunity to make a difference with us, where innovation meets excellence.

Your next career starts here with endless possibilities to grow your talents!
We are a fast growing company and we hope you'll join us where it is a place you can achieve personal best with a friendly working environment.

Location: Plano, TX

Job :295-18211

# of Openings:1

The Human Resources Generalist supports the HR department, serving as a first point of contact for employees, line managers, and HR stakeholders across the North America employee population.

This role provides HR administrative support, responds to employee inquiries regarding HR policies and programs, maintains employee information in the HCM system, supports HR reporting, and ensures requests are completed accurately and within established service standards.

• Serve as a first point of contact for employees, line managers, and HR management regarding HR-related questions and issues
• Respond to inquiries involving benefits, employee relations, staffing, compensation, HR policies, and HR systems
• Provide general HR administrative support to HR Centers of Excellence (COEs) and business partners
• Document employee inquiries received through phone calls, emails, and service requests
• Escalate complex cases to the appropriate HR subject matter experts

• Maintain and update employee information within the HCM system
• Assist with HCM and HR Portal-related inquiries and projects
• Maintain updated HR process documentation
• Support business process and data processing activities within HR systems
• Work with ERP/HCM systems;
  Workday experience is preferred

• Assist with monthly, quarterly, and annual HR reporting
• Support preparation and tracking of HR metrics
• Complete HR requests accurately and within established service standards
• Assist with continuous improvement of HR information, processes, and procedures
• Support ad hoc HR projects and departmental activities

• Serve as a link between management and employees by handling questions and assisting with work-related issues
• Assist with interpretation and administration of HR policies and procedures
• Support managers with organizational policy matters, including equal employment opportunity and workplace conduct
• Plan and conduct new hire orientation
• Assist the HR Manager with documentation related to employee disputes and disciplinary procedures

• 0-2 years of prior experience in HR administration, payroll, and/or business support
• Bachelor’s degree strongly preferred but not required
• Experience supporting HR operations, employee services, payroll, or related administrative functions preferred
• Knowledge of HR-related government regulations, professional best practices, and industry trends preferred

• Bilingual fluency in English and Korean
• Ability to effectively communicate with employees and stakeholders in both English and Korean
• Experience with ERP/HCM systems
• Workday experience preferred
• Knowledge of employee benefits, payroll, hiring practices, and HR policies preferred

• Intermediate proficiency with Microsoft Office applications
• Experience with Microsoft Word and other business applications
• Experience with HRIS/HCM or ERP systems preferred
• Ability to work with HR data, reports, and employee records

• Customer Service
• Contact Center / Employee Support
• Learning Agility
• HR Administration
• Payroll Support
• Communication
• Attention to Detail
• Problem Solving
• Time Management
• Organization
• Confidentiality
• Teamwork
• Strong verbal and written communication skills
• Excellent customer service and follow-up skills
• Ability to interact professionally with employees at all levels
• Ability to exercise tact and courtesy when handling employee matters
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Ability to work independently within established guidelines
• Strong interpersonal and problem-solving skills
• Ability to maintain confidential employee information
• Ability to make day-to-day decisions within established HR policies and procedures