Sr. Technical Product Mgr

Position: Sr. Technical Product Mgr I

* Role is hybrid on-site at our Plano, TX location*

Key Responsibilities Product Strategy & Roadmap

• Own product vision and roadmap for internal developer platforms (CI/CD, infrastructure, observability, automation tools)
• Drive platform adoption across engineering teams through customer-obsessed product thinking and evidence-based prioritization
• Define product principles and success metrics measuring customer satisfaction, operational efficiency, and business impact
• Manage monthly prioritization process across ~20 stakeholder groups using systematic intake, capacity planning, and transparent communication

Customer-Centric Product Development

• Act as voice of the customer for internal engineering teams through user research, feedback gathering, and requirement translation
• Establish feedback loops via office hours, customer advisory boards, quarterly business reviews, and continuous engagement
• Manage product backlog translating customer requirements into prioritized epics and user stories with clear acceptance criteria
• Communicate product decisions transparently to stakeholders, explaining prioritization rationale and managing expectations

Self‑Service & Automation Products

• Lead automation strategy to reduce manual support requests through self‑service capabilities and intelligent tools
• Design user experiences enabling engineers to provision infrastructure, deploy applications, and troubleshoot issues independently
• Identify automation opportunities through pattern analysis of support requests and high‑volume manual work
• Measure automation impact through support ticket reduction, time‑to‑resolution improvements, and user satisfaction scores

Developer Experience & Productivity

• Optimize developer experience by reducing friction in infrastructure provisioning, application deployment, and daily workflows
• Establish productivity metrics including deployment frequency, lead time to production, and developer satisfaction (NPS)
• Drive tooling consolidation by standardizing on fewer, better‑integrated platform products
• Partner with engineers to understand pain points and translate them into product improvements

Cross‑Functional Collaboration

• Partner with engineering managers (SRE, Dev Ops, Solutions Architecture) to balance product vision with technical execution
• Work with engineering teams to ensure platform products meet reliability standards with comprehensive monitoring
• Collaborate with stakeholder groups including Payment, Order, Data, and 15+ other product teams
• Balance external stakeholder requests (60‑70% capacity) with internal platform modernization initiatives (30‑40% capacity)

Strategic Execution & Business Impact

• Track product health through adoption metrics, user satisfaction, operational efficiency improvements, and business outcomes
• Demonstrate business value connecting platform investments to measurable improvements in productivity and cost optimization
• Present quarterly product strategy to Director and VP‑level stakeholders with roadmap updates and business impact reports
• Lead monthly capacity planning allocating ~450 hours/month across committed initiatives using evidence‑based frameworks

Required Experience

• 5‑8 years in product management or technical product ownership with demonstrated product thinking and execution
• 3+ years managing technical products (B2B SaaS, developer tools, infrastructure products, or enterprise software)
• Experience with product metrics, user research, road mapping, and backlog management
• Bachelor’s degree in any field (technical degree preferred but not required)

Core Product Management Skills (Required)

• Product strategy and road mapping - Developing multi‑quarter product visions with clear themes, milestones, and success metrics
• Backlog management - Using prioritization frameworks (RICE, Value vs. Effort) to manage competing stakeholder needs
• User research and discovery - Conducting interviews, surveys, usage analysis, and feedback synthesis to understand customer needs
• Product metrics and analytics - Defining KPIs, tracking adoption, analyzing user behavior, and measuring product success
• Agile product ownership - Writing user stories, defining acceptance criteria, and working collaboratively with…