Travel Data Center Technician II

Data Center Technician II will deliver and configure network infrastructure equipment, services, and solutions needed to support client networking systems and environments. Perform day-to-day field installation, configuration, service, preventive maintenance, and decommission of dedicated and shared data infrastructure such as computers, network equipment, and/or other telecommunications and network devices.

The Role requires 100% travel, which means you will be expected to travel full-time to client sites, project locations, or other business-related destinations as directed by the company. Your primary work location will be on-site at assigned locations, and you may not have a fixed office location.

• On-site support at client premises performing tasks such as hardware, software, and network troubleshooting, server imaging, deployment, configuration, rebuilding, and decommissioning.
• Physically install, configure, and test network assets (i.e., switches, routers, firewalls, network tools & testing devices) in network closets and data center network cabinets.
• Employ appropriate troubleshooting techniques for network performance issues.
• Ensure the data network and all related equipment are in optimal working condition.
• Perform network closet clean-up, switch port optimization, and survey work as needed.
• Utilize network monitoring software tool during maintenance windows to ensure that all monitored network equipment is functioning in accordance with our clients' standards and SLAs, both before and after changes are made.
• Perform day-to-day installation, configuration, service, preventive maintenance, and decommission of advanced services such as:

• Install equipment and maintain Wireless Access Points, WIFI Systems, wireless router, and other infrastructure and technologies to provide wireless communications capabilities across clients’ networks and data computing infrastructure.
• Perform incidental and preventative maintenance on Wireless Access Points and Wi-Fi equipment.

• Install and service CCTV and Access Control.
• Survey and plan wire runs to maximize material efficiency and safety.
• Measure, install, and pull wires through conduits for all circuitries.
• Diagnose installation failures and identify necessary repairs.
• Complete work orders for moves, adds, changes (MAC), deletions, and repairs in one or more product lines.
• Propose and implement hardware and software upgrades that will improve the performance and reliability of the network system.
• Ensure front-line customer satisfaction by dealing professionally and effectively with all internal and external customers/clients.
• Receive, plan, and prioritize jobs/work orders via centralized resource management in his/ her territory on a daily basis.
• Coordinate with other Team Members within North American Commercial Services (NACS) Operations for the purpose of completing projects/work orders efficiently.
• Complete required documentation in a variety of written and electronic formats according to company standards, such as time reporting for billing & payroll, work order progress & completion, time and materials for client SLAs, etc.
• Inform operations management regarding procedures and/or status of work orders for the purpose of providing necessary information for making decisions, taking appropriate action, and/or complying with OSHA regulations.
• Request equipment and supplies for the purpose of maintaining inventory and ensuring the availability of required items, as required.
• Respond to emergency situations during or after hours for the purpose of resolving immediate client concerns and meeting SLAs.
• Transport a variety of items (e.g., tools, equipment, supplies, etc.) for the purpose of ensuring the availability of materials required at the client site.
• Attend meetings, workshops, training, and seminars for the purpose of conveying and/or gathering information required to perform job functions.
• Achieve performance targets established by leadership for applicable Key Performance Indicators.
• Perform other duties as assigned by management.

• Associate degree or…