Application Support​/SRE Engineer Cloud

Application Support / SRE Engineer with Cloud

Location:

Plano, TX

Duration: 12+ months (possible extension or contract-to-hire)

W2 Candidates Only

• 2 Junior roles: $65/hr (W2)
• 2 Senior roles: $80/hr (W2)

Face-to-Face interviews scheduled for May 15th and 16th, 2025, in Plano, TX

• Provide incident management and advanced L1/L2 support for internal applications on public cloud platforms, primarily AWS.
• Serve as the first point of contact for application developers via ticketing systems.
• Communicate effectively across all organizational levels.
• Implement automation solutions to enhance environment scalability.
• Optimize operational processes for increased efficiency, reliability, and security.
• Train end users in self-diagnosis and troubleshooting for quicker issue resolution.
• Conduct root cause analysis on incidents and document preventive measures.
• Offer expert-level support for AWS and related cloud services.
• Manage and troubleshoot events and incidents promptly.
• Develop scalable automation processes for large-scale tasks.
• Analyze and debug incidents, incorporating feedback to improve future responses.
• Support various development environments including Unix, Linux, Mainframe, and Windows.

• Strong understanding of SDLC with the ability to read Java and Python code.
• Hands-on scripting experience with Unix shell and Python.
• Extensive cloud experience, especially with AWS.
• Kubernetes expertise.
• Strong troubleshooting skills in enterprise security and access management.
• Database management experience (Oracle, Cassandra, Cockroach
  
  DB), including performance tuning, connectivity, backups, indexes, and monitoring.
• Experience with middleware and messaging systems (Kafka, MQ).
• Experience with Tomcat application server.
• Unix/Linux system engineering and administration skills.
• Familiarity with monitoring tools (e.g., Splunk, Dynatrace) and ticketing systems.
• Commitment to automation and continuous process improvement.
• Excellent communication and interpersonal skills.
• Proven ability to analyze root causes, troubleshoot, and implement preventative measures to ensure system reliability and security.

Top Tech Talent is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity, or any other protected factor.

Note:

Third-party recruiters are requested not to contact regarding this role.