Product Delivery Director Executive Director

Product Delivery Director - Payments - Executive Director

Bring your expertise to shape and enhance the journey of products from inception to our customers' hands. Mentor a dedicated team and lead key activities across the product life cycle, turning challenges into opportunities for continuous value and delivery.

• Directs principal activities across the end-to-end product delivery journey including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies and functional coordination
• Follows the change management framework across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Maintains a high level of visibility over product timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners.
• Coaches and mentors the Product Delivery Team on best practices through collaborative discussions on resource management, dependency management, and deployment techniques to improve efficiencies.
• Lead and manage a team of user acceptance testers, providing support, performance feedback, and career development guidance while fostering a culture of learning, innovation and excellence.
• Lead the development of comprehensive testing strategies and test cases to ensure full compliance with business requirements, regulatory compliance, and organizational standards.
• Manage testing demand and capacity supporting a large project portfolio, managing cross-project dependencies and competing priorities to maximize operational efficiency.
• Manage end-to-end testing programs applying rigorous project management disciplines to ensure efficient execution and successful outcome delivery
• Apply extensive risk management expertise to evaluate testing outcomes and assess potential risk factors, ensuring protection of both organizational and customer interests.
• Maintain clear testing standards, further best practices and drive standardization efforts across the broader Merchant Services organization.
• Cultivate strategic partnerships with senior stakeholders by clearly communicating testing methodologies and results while proactively presenting solutions to address identified issues.

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Extensive experience leading operational management and enterprise-wide changes
• Strong Knowledge of the end to end product across SMB, APR and CCB to ensure thorough validation of the client experience.
• Strong executive-level communication and stakeholder management skills, with ability to translate technical testing concepts into business value propositions.
• Advanced knowledge of the product development lifecycle as well as various testing cycles, approaches and methodologies used to ensure software quality, functionality, and reliability.
• Certified Scrum Master (CSM) or equivalent Agile certification, demonstrating understanding of Agile methodologies.
• Proven experience with data quality testing and working across multiple systems of record
• Ability to leverage comprehensive customer insights and pain point analysis to help drive strategic decisions and prioritize high-impact feature delivery
• Proficiency in data analytics to inform product decisions and improve user experience and business outcomes.
• Strong collaboration skills to effectively collaborate with product, design, engineering, and control teams to communicate testing progress, issues and mitigation strategies to stakeholders. Excellent organization and time management skills. Ability to coach and mentor team members with a mindset of curiosity, ownership, and accountability.
• Strong knowledge of financial services and technologies that enable businesses to accept, process, and manage customer payments.

• Bachelor's Degree in Computer Science, Information Technology, or a related field
• Proficient in MS Project, Visio, Excel, Figma, JIRA, Tableau and Alteryx
• Experience with functional testing automation tools (Selenium, Java, Cucumber, Python) to drive maturity in automation
• Experience in Payments and point of sale solutions expertise a plus
• Background in risk management and compliance testing, with experience navigating regulatory requirements in financial services
• Experience working with Third Party vendors

JPMorgan

Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial…