Endpoint Manager

The Endpoint Lead oversees the management, optimization, and security of mobile devices, desktops, and enterprise printing across a multi-platform environment. This role blends strong endpoint engineering expertise with Generative AI capabilities to drive automation, reliability, and operational efficiency. The position reports to the Senior Manager — Compute Device Engineering, Compliance & Global Collaboration and partners closely with Cloud Engineering & Software Development Support teams.

• Manage mobile devices and applications through Intune and SOTI.
• Lead device refresh cycles, OS testing, and beta programs.
• Oversee app/data protection, licensing, and compliance.
• Implement AI-driven automation, insights, and analytics to improve MDM processes.
• Define standards for Windows, Linux, iOS, browsers, group policies, and hardware.
• Implement Modern OUs and LAPS.
• Manage model changes, image updates, and device compliance.
• Use AI to automate and enhance device lifecycle workflows.
• Partner with carriers to control costs and resolve billing issues.
• Identify zero-usage lines and manage corporate phone standards.
• Automate telecom workflows and support contract discussions.
• Oversee Windows (SCCM Intune) and Mac (Jamf) management.
• Maintain hardware/software inventory and oversee firmware/driver updates.
• Manage image creation, Autopilot provisioning, and software deployment.
• Drive automation and integrate AI into endpoint operations.
• Support secure printing across offices using Canon MFDs.
• Manage R&D print workflows, warehouse printers, and Right Fax migrations.
• Handle vendor coordination, billing, and printer refreshes.

• Bachelor’s in IT/Computer Science;
  Master’s preferred.
• 5 years of IT management focused on compute devices.
• Hands‑on experience with SCCM, Intune, Jamf, and enterprise printing.
• Experience with Generative AI for automation and insights.
• Strong communication, problem‑solving, and multi‑project management skills.
• Knowledge of ITIL a plus; scripting/automation experience preferred.
• CompTIA Mobility is a plus.
• Microsoft Modern Desktop Administrator Associate is a plus.