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Program Manager
Job in
Plano, Collin County, Texas, 75086, USA
Listed on 2025-12-27
Listing for:
The Fountain Group
Full Time
position Listed on 2025-12-27
Job specializations:
-
IT/Tech
Data Analyst, IT Consultant -
Business
Data Analyst
Job Description & How to Apply Below
Pay: 75-80/hr
Duration: 6 month initially - likely to extend
Location: Hybrid in Santa Clara, CA
- Align Customer Success(CS) programs, projects and operational activities with strategic objectives of the GCS organization.
- Partner with other stakeholders such as various Customer Success, Professional Services, Support, to implement prioritized projects and measure success against stated objectives.
- Establish and Maintain CS processes and procedures to ensure alignment with GCS Org.
- Prepares presentations and status reports for internal management and cross functional leaders as required.
- Assists with implementation of various CS initiatives and other reporting duties as assigned.
- Develop and maintain dashboards and reporting using Gainsight, Google Sheets, SFDC, Support Portal, Support cases, Tableau, and other analytic tools for executive level, mid-managers, and individual contributors to drive insights and decision-making.
- Proven experience in a highly demanding Project and Program Management environment.
- Experience in using Salesforce, Gainsight, Tableau, Google Sheets, and other related analytic tools.
- Experience in the Customer Success organization environment is a highly preferred.
- Experience in the cybersecurity/Tech company industries is a plus.
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