CXone Developer
Job in
Plano, Collin County, Texas, 75086, USA
Listed on 2025-12-27
Listing for:
Tek Spikes
Full Time
position Listed on 2025-12-27
Job specializations:
-
IT/Tech
Cloud Computing, Technical Support, Data Analyst, Data Engineer
Job Description & How to Apply Below
We are looking for an experienced
NICE CXone Developer with over 10+ years of experience in design, develop, implement, and support cloud-based contact center solutions. The ideal candidate has strong expertise in NICE CXone Studio scripting, APIs, integrations, and contact center workflows.
- Design and develop IVR and ACD call flows using
NICE CXone Studio, including scripts, actions, and custom logic. - Build, test, and deploy CXonerouting scripts, workflows, and automation processes.
- Configure and customize
Omnichannel routing,WFM,Quality Management, and Analytics modules.
- Develop integrations using
NICE CXone APIs, RESTful web services, and third-party connectors. - Work with CRM platforms (Salesforce, Service Now, Zendesk, etc.) to integrate customer data flows.
- Ensure secure data transfer and compliance across systems.
- Configure users, skills, campaigns, call queues, and channel settings.
- Manage and optimize contact center KPIs, routing strategies, and reporting dashboards.
- Support workforce schedules, QM evaluations, and performance analytics.
- Troubleshoot CXone platform issues, script errors, API failures, and routing logic.
- Perform system updates, enhancements, and ongoing optimizations.
- Collaborate with cross-functional teams (Ops, QA, Network, Product).
- Create technical documentation for scripts, integrations, and platform configurations.
- Ensure solutions follow industry best practices for scalability, reliability, and security.
Skills & Qualifications
- 10-12+ years of hands-on experience with
NICE CXoneplatform. - Strong proficiency inNICE Studio scripting(ACD, IVR, Workflows).
- Experience with
REST APIs, JavaScript, JSON, XML. - Solid understanding of Omnichannel Contact Center operations.
- Experience integrating CXone with CRM applications.
- Knowledge of cloud technologies and networking basics (AWS, VPN, Webhooks).
- Strong analytical and troubleshooting skills.
- Experience with WFM, QM, Interaction Analytics, and Real-Time Dashboards.
- Certifications in NICE CXone or cloud platforms (AWS/Azure).
- Knowledge of VoIP, SIP, and telephony systems.
- Exposure to automation tools (Power Shell, Python, or RPA).
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