CXone Developer
Job in
Plano, Collin County, Texas, 75086, USA
Listed on 2025-12-30
Listing for:
Unite Systems
Full Time
position Listed on 2025-12-30
Job specializations:
-
IT/Tech
Cloud Computing, Technical Support, Data Analyst, Data Engineer
Job Description & How to Apply Below
Nice CXOne Consultant
Plano TX (Onsite)
Long term Contract
JD:
We are looking for an experienced NICE CXone Developer with over 10 years of experience in designing, developing, implementing and supporting cloud-based contact center solutions. The ideal candidate has strong expertise in NICE CXone Studio scripting, APIs, integrations and contact center workflows.
- Design and develop IVR and ACD call flows using NICE CXone Studio including scripts, actions and custom logic.
- Build, test and deploy CXone routing scripts, workflows and automation processes.
- Configure and customize Omnichannel routing, WFM, Quality Management and Analytics modules.
- Develop integrations using NICE CXone APIs, RESTful web services and third-party connectors.
- Work with CRM platforms (Salesforce, Service Now, Zendesk, etc.) to integrate customer data flows.
- Ensure secure data transfer and compliance across systems.
- Configure users, skills, campaigns, call queues and channel settings.
- Manage and optimize contact center KPIs, routing strategies and reporting dashboards.
- Support workforce schedules, QM evaluations and performance analytics.
- Troubleshoot CXone platform issues, script errors, API failures and routing logic.
- Perform system updates, enhancements and ongoing optimizations.
- Collaborate with cross-functional teams (Ops, QA, Network, Product).
- Create technical documentation for scripts, integrations and platform configurations.
- Ensure solutions follow industry best practices for scalability, reliability and security.
Skills & Qualifications
- 10-12 years of hands‑on experience with the NICE CXone platform.
- Strong proficiency in NICE Studio scripting (ACD, IVR, Workflows).
- Experience with REST APIs, JavaScript, JSON, XML.
- Solid understanding of Omnichannel Contact Center operations.
- Experience integrating CXone with CRM applications.
- Knowledge of cloud technologies and networking basics (AWS, VPN, Webhooks).
- Strong analytical and troubleshooting skills.
- Experience with WFM, QM, Interaction Analytics and Real‑Time Dashboards.
- Certifications in NICE CXone or cloud platforms (AWS / Azure).
- Knowledge of VoIP, SIP and telephony systems.
- Exposure to automation tools (Power Shell, Python or RPA).
Employment Type : Full Time
Experience : years
Vacancy : 1
With Regards
Rohit Rawat
TA Lead
Unite Systems
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